Idalia Hernandez
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
3
3
years of professional experience
Work History
Property Manager
S2 Residential
Houston, TX
09.2024 - Current
- Coordinated property inspections and ensured compliance with safety regulations.
- Maintained accurate records of property expenses and tenant payments.
- Collaborated with vendors to schedule repairs and maintenance services timely.
- Implemented property marketing strategies to attract prospective tenants effectively.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Solicited and analyzed bids for repairs, renovation and general maintenance.
- Drafted and monitored budgets for overall maintenance and operations.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Implemented cost-cutting measures where appropriate in order to reduce overhead costs without compromising quality standards.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Monitored market trends to ensure competitive pricing structures for units under management.
- Analyzed market conditions regularly to identify opportunities for improving operational efficiency.
- Compiled and conveyed operational and financial data to regional manager.
Assistant Property Manager
S2 Residential
Houston, Texas
01.2024 - 08.2024
- Maintained accurate records of tenant files and property documentation securely.
- Supported marketing efforts for vacant units through online listings and open houses.
- Facilitated resident events to enhance community engagement and satisfaction.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Collected monthly assessments, rental fees, deposits and payments.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Reviewed existing lease documents making sure that they are up to date and compliant with local laws.
- Explained policies and procedures to tenants and enforced rules.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Coordinated move-ins and move-outs, ensuring smooth transitions for tenants.
- Managed day-to-day activities involving tenants, subcontractors and property management.
Leasing Manager
S2 Residential
Houston, Texas
10.2023 - 12.2023
- Conducted property tours, highlighting features and benefits to prospective tenants.
- Developed marketing strategies to attract potential renters through various channels.
- Coordinated lease agreements, ensuring compliance with legal requirements and company policies.
- Utilized property management software to track applications and tenant communications.
- Fostered relationships with tenants, addressing concerns and maintaining satisfaction levels.
- Collaborated with maintenance teams to address tenant requests promptly and efficiently.
- Received, checked and processed applications for new leases.
- Marketed and advertised vacancies on media and advert channels to attract potential tenants.
- Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
- Monitored competitors' prices and amenities; updated pricing accordingly to remain competitive.
- Increased occupancy through dynamic marketing initiatives.
- Conducted market research to identify potential tenants and rental rates.
- Trained staff on compliance, policies and procedures to maximize success.
- Coordinated with marketing team to create effective promotional materials and advertising campaigns.
Leasing Agent/Peer Coach- Multiple Properties
S2 Residential
Houston, Texas
07.2022 - 10.2023
- Managed leasing documentation and tenant applications efficiently.
- Coordinated maintenance requests and follow-up communications with residents.
- Developed and maintained positive relationships with residents and prospects.
- Contacted and followed up with tenants on renewal notices.
- Performed administrative duties such as filing paperwork and updating databases.
- Escalated critical issues to property manager to deliver immediate resolution.
- Maintained a professional attitude when dealing with difficult situations or customers.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Tracked leads using CRM software and followed up with interested parties.
- Provide hands-on onboarding coaching with new team members, in which company policies, software, tools, and other topics related to the role are reviewed.
Education
Bachelor of Arts - Economics
University of Houston
Houston, TX05-2022
Skills
- Project management
- Team collaboration
- MS office suite
- Account reconciliation
- Strong organization
- Excellent attention to detail
- Vendor management
- Skilled multi-tasker
- Analyzing performance
- Marketing strategies
- Customer service
- Property management
- Preparing financial budgeting and reporting
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Property Manager
S2 Residential
09.2024 - Current
Assistant Property Manager
S2 Residential
01.2024 - 08.2024
Leasing Manager
S2 Residential
10.2023 - 12.2023
Leasing Agent/Peer Coach- Multiple Properties
S2 Residential
07.2022 - 10.2023
Bachelor of Arts - Economics
University of Houston
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