IDALIA D. ORTIZ
Mission,TX
Summary
Looking for a new role where hard work and dedication will be highly valued. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Call Center Agent
Agua Dental
03.2024 - Current
- Processed patient concerns promptly, maintaining high service standards.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information.
- Guided team members and provided mentorship.
- Delivered outstanding support through effective handling of inbound and outbound communications.
Education
Dental Assistant -
STVT
10-2024
High School Diploma -
Palmview High School
TX01-2021
Skills
- Language fluency
- Call quality
- Inbound call reception
- Interpersonal skills
- Problem-solving skills
- Costumer service
Certification
- HIPPA
- OSHA
- CPR Certified
- Bloodborne pathogens
Externship : Agua Dental
300 student hours of experience
Prepared treatment trays ,taking x-rays, assited on Tx's such as Extractions ,class ll, prophys and fills, lastly sterilized instruments.
Timeline
Call Center Agent
Agua Dental
03.2024 - Current
- HIPPA
- OSHA
- CPR Certified
- Bloodborne pathogens
Dental Assistant -
STVT
High School Diploma -
Palmview High School
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