Summary
Overview
Work History
Education
Skills
City
State
Zip
Id
Timeline
Generic

Idalis Delgado

Beloit,WI

Summary

Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.

Overview

5
5
years of professional experience

Work History

Customer Service Relations Specialist Representative

Mercury Healthcare
02.2023 - 02.2024
  • Provided exceptional customer support, resolving complex issues promptly and effectively to maintain strong relationships with clients
  • Answer and direct phone calls to appropriate parties on high volume
  • Perform date entry tasks accurately and efficiently
  • Signing up patients up for health classes, support groups and seminars
  • Handle incoming and outgoing emails for patients
  • Attend monthly meetings as required to discuss individual and company goals
  • Streamlined communication between clients and internal teams, resulting in improved customer satisfaction
  • Followed up with doctors and nurses to obtain necessary information to complete patients' records
  • Obtained patient information to properly record and document demographics

Warehouse Associate

F&J Pallets LLC
12.2020 - 02.2023
  • Prepared orders for shipment by picking, packing, and labeling merchandise
  • Worked safely around moving machinery
  • Collaborated with team members to achieve daily targets and complete tasks efficiently
  • Performed inventory control, such as counting, and stocking merchandise
  • Consistently lifted heavy materials
  • Checked packages and merchandise for damage and notified vendors
  • Assisted in reducing product damage by properly handling and storing materials

Healthcare Representative

State Collections
05.2019 - 11.2020
  • Provided excellent customer service to patients
  • Interacted with many insurance companies to verify patient eligibility and benefits
  • Assisted patients in understanding how insurance coverage works and calculated copays
  • Upheld strict confidentiality standards while managing sensitive patient information according to HIPAA regulations
  • Used epic and microsoft to post payments and record receipts
  • Used medical terminology knowledge to explain procedures, policies and services to patients

Education

Diploma -

Beloit Memorial High School
Beloit, WI
05.2018

Skills

Goal-oriented mindset

Professional Customer Service

Attention to Detail

Dependable and Responsible

Multitasking Abilities

Excellent Communication

Teamwork and Collaboration

Flexible and Adaptable

Time Management

Problem-Solving

Computer Skills

Active Listening

City

Beloit

State

WI

Zip

5511

Id

Idalis Delgado

Timeline

Customer Service Relations Specialist Representative

Mercury Healthcare
02.2023 - 02.2024

Warehouse Associate

F&J Pallets LLC
12.2020 - 02.2023

Healthcare Representative

State Collections
05.2019 - 11.2020

Diploma -

Beloit Memorial High School

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Idalis Delgado