SABRE
Keith Godfrey
Phoenix,AZ
Summary
Motivated Customer Relations Representative bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions. Driven and proven successful at achieving established targets and team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Customer Relations Representative
American Airlines
02.2022 - Current
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Collaborated with cross-functional teams to develop a new application for enhancing communication between departments.
- Maintained up-to-date knowledge of policy and procedures.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
General Manager & Owner
Express Touch Up LLC
10.2017 - 01.2021
- Managed day-to-day operations with strong organizational skills, ensuring smooth workflows and timely completion of tasks.
- Enhanced vehicle appearance by applying high-quality paint jobs, ensuring customer satisfaction and repeat business.
- Demonstrated product presentations to prospective customers to showcase features, benefits and value.
- Interacted well with customers to build connections and nurture relationships.
- Applied effective time management techniques to meet tight deadlines.
Inventory Manager
Murdock Auto Group
01.2019 - 01.2020
- Purchase of used vehicles, and sale of aged inventory, utilizing an online auto auction.
- Ensure cleanliness and safety of vehicles in inventory
- Assess market value and reconditioning cost for trade-in vehicles.
- Facilitated repairs and reconditioning of purchases and traded-in vehicles within a short turn time.
- Reported inventory metrics to management on a weekly basis, or as needed.
- Managed online presence effectively, updating website content regularly.
- Proved successful working within tight deadlines and a fast-paced environment.
Financial Services Officer
Bank of the West
01.2010 - 01.2015
- Collaborated with existing clients, both business and individual, in an effort to generate new business through customized presentation of bank products.
- Prospected for new business with outside calls to local businesses currently bank elsewhere.
- Facilitated opening of new consumer and business deposit accounts and identified cross-sell opportunities.
- Ensured compliance with all bank policies and procedures
- Performed Notary Service for clients.
- Support branch team members as needed, while also providing outstanding customer service and promoting financial products offered by Bank of the West.
Senior Loan Services Counselor
Wells Fargo Dealer Services
01.2008 - 01.2010
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Maintained strong client relationships through effective communication and empathetic negotiation skills, fostering a positive experience during difficult financial situations.
- Ensured adherence to company guidelines and ethical standards during all collection activities, maintaining a strong reputation for professionalism and integrity.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
Education
High School Diploma -
Skills
- Customer Engagement
- Relationship Building
- Customer Correspondence
- Calm and Professional Under Pressure
- Microsoft Office Suite
- Issue and Complaint Resolution
- Customer Relations
- Goal-oriented mindset
- Account Management
- Problem-solving abilities
- Complaint Investigation
- Regulatory Compliance
Accomplishments
- Collaborated with a team of seven in the development of DOT Station Tracker.
- DOT Team Champion to assist teammate with the transition to Amazon Connect phone software.
- Achieved perfect scores on my Quality Reviews by responding to the customer with accuracy and following quality guidelines.
Software
Microsoft Word
Microsoft Excel
Microsoft OneNote
Timeline
Customer Relations Representative - American Airlines
02.2022 - Current
Inventory Manager - Murdock Auto Group
01.2019 - 01.2020
General Manager & Owner - Express Touch Up LLC
10.2017 - 01.2021
Financial Services Officer - Bank of the West
01.2010 - 01.2015
Senior Loan Services Counselor - Wells Fargo Dealer Services
01.2008 - 01.2010
Central Linn High School - High School Diploma,
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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