Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
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Idalith Deferia

Hargill,USA

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Unite Clerk/ CNA

DHR Health
05.2024 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.

Activity Assistant / Certified Nursing Aide

Windsor nursing and rehabilitation center of Raymondville
01.2023 - Current
  • Conducted assessments of functional abilities prior to implementing activity plans.
  • Observed client behaviors and reported any changes to the appropriate supervisor or medical professional.
  • Assisted with recreational activities, such as games, crafts, outings and exercise programs.
  • Collaborated with other team members to deliver memorable and fun programs and activities.
  • Administered first aid according to prescribed procedures and notified emergency medical personnel when necessary.

Site Lead

Curative
12.2020 - 04.2022
  • Developed and maintained relationships with clients, vendors, and subcontractors to ensure successful project completion.
  • Implemented safety protocols to reduce workplace injuries and improve worker morale.
  • Ensured compliance with federal, state, and local regulations related to COVID-19 response efforts.
  • Provided guidance on proper use of personal protective equipment for staff at the testing site.

Assistant Manager

Wingstop
11.2019 - 11.2020
  • Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
  • Helped oversee the daily operations of the store, managing staff and inventory.
  • Tracked store inventories and replenished products according to demand.
  • Monitored store security systems to detect any suspicious activity or theft attempts.

Cashier

KFC
06.2019 - 11.2019
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Accurately processed customer payments using cash, credit cards, and checks.
  • Provided customers with product information and responded to inquiries courteously and promptly.

Education

Edinburg North High School
Edinburg, TX

Skills

  • Strong organization
  • Flexibility
  • Resourcefulness
  • Privacy and confidentiality
  • Healthcare regulations
  • Dementia Care
  • HIPAA Compliance

Certification

Certified Nursing Aide

LANGUAGES

Spanish Native
English Bilingual

Timeline

Unite Clerk/ CNA

DHR Health
05.2024 - Current

Activity Assistant / Certified Nursing Aide

Windsor nursing and rehabilitation center of Raymondville
01.2023 - Current

Site Lead

Curative
12.2020 - 04.2022

Assistant Manager

Wingstop
11.2019 - 11.2020

Cashier

KFC
06.2019 - 11.2019

Edinburg North High School

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Idalith Deferia