Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Idaliz Euceda

Atlantic City,NJ

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Store Lead Manager

Erwin Pearl
Atlantic City, NJ
01.2022 - 03.2023
  • Responsible for managing store operations, including customer service and sales staff.
  • Supervised daily operations of the store, ensuring that all areas are functioning properly and efficiently.
  • Developed and implemented inventory management system to ensure accurate tracking of jewelry store merchandise.
  • Established procedures for ordering, receiving, and stocking new inventory items.
  • Managed daily operations of the jewelry store including staff scheduling, opening and closing duties, and customer service.
  • Maintained detailed records of sales transactions and store finances on a daily basis.
  • Assisted in designing window displays that effectively showcase products while increasing visibility of the store.
  • Conducted regular audits of jewelry store inventory levels to identify discrepancies or shortages.
  • Organized promotional events such as special discounts or giveaways to boost traffic in the store.
  • Resolved customer complaints efficiently in order to maintain high levels of satisfaction.
  • Monitored cash flow carefully in order to minimize losses due to fraud or mismanagement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Created customer loyalty program to increase repeat business from existing customers.

Server Assistant Manager

Blue Ivory NightClub
Atlanta, GA
08.2020 - 07.2021
  • Provided superior customer service by anticipating guests' needs and responding promptly to their inquiries.
  • Trained, supervised and evaluated staff on proper service techniques, sanitation standards and menu items.
  • Assisted in the development and implementation of new menu items and promotions.
  • Organized special events such as banquets, parties or buffets for customers according to their requirements.
  • Monitored inventory levels to ensure sufficient stock was available at all times.
  • Scheduled maintenance activities for equipment and facilities in order to maintain cleanliness standards.

Dental Assistant

Buckhead Atlanta Dentistry
Buckhead, GA
08.2020 - 02.2021
  • Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
  • Educated patients on proper oral hygiene techniques and habits.
  • Maintained a neat, clean and organized environment throughout the office.
  • Conducted routine maintenance of equipment used in dentistry operations.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Sterilized instruments according to established guidelines and protocols.
  • Kept accurate records of dental treatments provided for each patient's visit.
  • Ordered supplies necessary for daily operations of the practice.
  • Instructed patients about postoperative instructions prescribed by their dentist.
  • Greeted patients upon arrival at the office and escorted them to an examination room.

Dealer Service Representative

Evolution Gaming
Atlantic City, NJ
01.2020 - 08.2020
  • Supported customers by explaining gaming rules and regulations.
  • Efficiently arranged gaming tables and materials for different assigned games, such as blackjack and roulette.
  • Maintained positive attitude and professional demeanor when interacting with customers and co-workers consistently.
  • Dealt cards accurately and efficiently according to game rules while maintaining a steady pace of play.
  • Regularly checked decks for wear or damage; replaced worn cards as needed.
  • Provided enthusiastic greetings to incoming guests, ensuring a memorable and exciting experience.

Assistant Store Manager

Footaction
Mays Landing, 08330
06.2016 - 07.2020
  • Managed day-to-day store operations, overseeing customer service, inventory management, and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Mentored and managed a team of employees, delivering ongoing training to optimize customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Coordinated vendor partnerships to ensure competitive prices and product availability.
  • Managed daily cash handling operations, identifying and rectifying any discrepancies.

VIP Bottle Server

Haven Nightclub
Atlantic City, NJ
05.2017 - 06.2020
  • Greeted guests in a friendly and professional manner.
  • Assisted with opening champagne bottles for guests.
  • Ensured that all guests received prompt service and quality drinks.
  • Performed cashier duties such as taking orders, processing payments, and making change accurately.
  • Responded to customer inquiries promptly and courteously while providing excellent customer service.
  • Demonstrated knowledge of beer, wine, spirits, cocktails, non-alcoholic beverages, and food items on the menu.
  • Checked identification cards of customers when necessary according to company policies.

Education

High School Diploma -

Atlantic County Institute of Technology
Mays Landing, NJ
06-2016

Some College (No Degree) - Criminal Justice

Goldey-Beacom College
Wilmington, DE

Some College (No Degree) -

Atlantic Cape Community College
Mays Landing, NJ

Skills

  • Goal-Oriented
  • Team Leadership
  • Expense Control
  • Paperwork Processing
  • Reading Comprehension
  • Fast-Paced Environment
  • Quick Learner
  • Dependable and Trustworthy
  • Sales Promotion
  • Customer Assistance
  • Cash Handling
  • Cash Drawer Balancing
  • Excellent customer service

Certification

  • Dental Assistant

Languages

Spanish
Native/ Bilingual

Timeline

Store Lead Manager

Erwin Pearl
01.2022 - 03.2023

Server Assistant Manager

Blue Ivory NightClub
08.2020 - 07.2021

Dental Assistant

Buckhead Atlanta Dentistry
08.2020 - 02.2021

Dealer Service Representative

Evolution Gaming
01.2020 - 08.2020

VIP Bottle Server

Haven Nightclub
05.2017 - 06.2020

Assistant Store Manager

Footaction
06.2016 - 07.2020

High School Diploma -

Atlantic County Institute of Technology

Some College (No Degree) - Criminal Justice

Goldey-Beacom College

Some College (No Degree) -

Atlantic Cape Community College

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Idaliz Euceda