Summary
Overview
Work History
Education
Skills
Certification
Timeline
RegisteredNurse
Ida Austin

Ida Austin

Fort Walton Beach,FL

Summary

Seasoned leader with a track record of driving operational excellence and profitability. Expert in small business operations and customer relations, adept at fostering strong relationships and building high-performing teams. Proven ability to enhance service quality and streamline processes, ensuring compliance and financial sustainability.

Dedicated healthcare professional with a history of exceeding company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Owner

Innovative Medical Alliance
02.2023 - Current
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Maintained compliance with industry regulations through regular audits and updates of policies or procedures as needed.

Health and Wellness Director

Brookdale Assisted Living
10.2022 - 02.2023
  • Led a team of dedicated professionals, providing mentorship and guidance to enhance their skills and performance levels.
  • Managed budgets and resources effectively, ensuring optimal allocation of funds towards essential health services.
  • Cultivated a positive work environment by fostering open communication, collaboration, and respect among all team members.
  • Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.

Executive Director/Administrator - Business Operations

Atlas Senior Living
10.2021 - 10.2022
  • Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
  • Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
  • Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
  • Collaborated with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships.
  • Advocated for organization and company mission to raise awareness and support.
  • Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.

SaaS Customer Support Specialist

PointClickCare Technologies
11.2018 - 11.2021
  • Delivered comprehensive product training sessions for new customers, ensuring successful onboarding experiences.
  • Managed escalated cases, liaising with senior management to resolve high-priority issues promptly and effectively.
  • Collaborated with cross-functional teams to enhance product features based on customer feedback.
  • Maintained up-to-date knowledge of industry trends and competitor offerings to provide informed recommendations to clients.

Education

MBA - Healthcare Administration

University of Phoenix
Phoenix, AZ
2017

Bachelor of Arts - Healthcare Administration

University of Phoenix
Tempe, AZ
2014

Associate of Science - Business Administration And Management

Northwest Florida State College
Niceville, FL
2012

LPN - Nursing

Okaloosa Technical College And Choice High School
Fort Walton Beach, FL
1995

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Decision-Making
  • Direct Patient Care
  • Clinical Documentation
  • Clinical judgment
  • Healthcare ethics

Certification

  • Licensed Practical Nurse [1996- present]
  • Mobile Lab Owner [2024]

Timeline

Owner

Innovative Medical Alliance
02.2023 - Current

Health and Wellness Director

Brookdale Assisted Living
10.2022 - 02.2023

Executive Director/Administrator - Business Operations

Atlas Senior Living
10.2021 - 10.2022

SaaS Customer Support Specialist

PointClickCare Technologies
11.2018 - 11.2021

MBA - Healthcare Administration

University of Phoenix

Bachelor of Arts - Healthcare Administration

University of Phoenix

Associate of Science - Business Administration And Management

Northwest Florida State College

LPN - Nursing

Okaloosa Technical College And Choice High School

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Ida Austin