Dependable medical team member with several years of experience in office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
Northwestern Memorial-Chicago, IL
Chicago, IL
01.2024 - Current
Processed orders for medical supplies and lab equipment.
Explained treatment procedures and physicians' instructions.
Communicated with pharmacies for prescription refills on behalf of supervising physician.
Prepared treatment rooms for patient examinations.
Conducted patient interviews to gather health history, vital signs and information about current medical issues.
Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Collected, labeled and stored laboratory specimens properly prior to testing.
Medical Assistant
Midwest Express Clinic-Tinley Park, IL
Tinley Park, IL
01.2023 - 12.2023
Medical assistant, triage patients, took vitals, drawing blood, scheduling patients, running labs etc
Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
Inspected equipment to ensure proper working order prior to use on patients.
Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Organized patient charts before each day's clinic sessions began.
Prepared laboratory specimens for analysis and organized lab results for review by the physician.
Documented notes during patient visits.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Scheduled appointments for patients via phone and in person.
Answered phones, scheduled appointments, greeted patients and ordered supplies.
Assisted back office patient processes to reduce office wait times.
Chipotle Service Manager
Chipotle Mexican Grill-Springfield, IL
Springfield, IL
02.2020 - 08.2022
At being organized and learning to take constructive criticism, working well with other and paying attention and listening to those who are above me
Tech-savvy with outstanding relationship building, training and presentation skills.
Maintained records of all customer interactions and transactions.
Managed inventory levels of parts necessary for servicing customers' needs.
Managed service staff to ensure customer satisfaction and compliance with company policies.
Reviewed inventory levels and ordered supplies to keep products in stock.
Handled customer complaints and resolved issues promptly to maintain positive relationships.
Monitored employee performance through key metrics analysis.
McDonalds Crew Member
McDonald's-Tinley Park, IL
Tinley Park, IL
06.2019 - 07.2020
Even as a crew member I was still an exceptional leader
I have great communications skills no matter what the job is.
Resolved customer complaints in a professional manner.
Checked expiration dates on all products before serving them to customers.
Answered phone calls promptly to provide accurate information about menu items or prices.
Maintained an organized work area to ensure efficient operations.
Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Secretary
First choice home health agency
Frankfort, IL
01.2017 - 06.2019
Sorted mail and distributed it to appropriate personnel or departments within the organization.
Managed calendar reminders for upcoming deadlines or events associated with the office.
Developed an efficient document tracking system which allowed quick access to all necessary paperwork
Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
Produced and distributed memos, newsletters, and other forms of communication.
Handled incoming calls and directed callers to appropriate department or employee.
Sorted and distributed incoming faxes, letters and emails for office distribution.
Crew Member
Electronic Media Systems
Springfield, IL
10.2016 - 11.2017
Worked with the electronic media center at the University of Illinois Springfield
One William Maxwell Lane Springfield IL 62703 Worked with cameras in recording school events and worked on audio.
Education
Bachelor's degree - Exercise Science
University of Illinois at Springfield
Springfield, IL
12.2021
High school diploma or GED -
Mother McAuley Liberal Arts Highschool
Chicago, IL
05.2016
Skills
Presentation Skills
Typing
Customer service
Medical terminology
Continuous improvement
Documentation review
Help desk
Case Management Skills
Hardworking
Learns very easily
Can work w with other people
Strong verbal communication
Self-motivated
Extremely organized
Team leadership
Microsoft Powerpoint
Microsoft Word
Microsoft Office
English
Microsoft Excel
Project management
Guest services
Scrum
EMR systems
Vital signs
Computer skills
Customer support
Customer relationship management
HIPAA
Care plans
Analysis skills
Clinical Documentation
Immunization Administration
Insurance Verification
HIPAA Compliance
Specimen Collection
Adaptable and Flexible
Physician support
Certification
CPR Certification, 10/2023, Present
Six Sigma Certification, 10/2023, Present
Clinical certified medical assistant, 03/24, Present
Affiliations
Volunteer with feed my starving children
NM (Northwestern Star Award)
Volunteer help with Ronald McDonald house
Co coordinator with Northwestern activities with medical specialties
General Manager of Retail at Chicago Bears / Delaware North Sportservice-Chicago, ILGeneral Manager of Retail at Chicago Bears / Delaware North Sportservice-Chicago, IL