Kellie West
Edgewater,USA
Summary
Knowledgeable Certified clinical Medical Assistant with solid foundation in clinical procedures and patient care. Provided critical support in fast-paced medical environment, ensuring smooth operations and patient satisfaction. Demonstrated expertise in EKGs, enhancing patient experience and workflow efficiency. Healthcare professional with proven background in clinical environments, delivering exceptional patient care and support. Known for strong team collaboration and adaptability, ensuring seamless integration into dynamic medical settings such as change from one EMR to Epic. Reliable and flexible, with focus on key skills such as patient interaction, medical documentation, and procedural support. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Certified Clinical Medical Assistant
Advanced Cardiology
Port Orange, FL
06.2025 - 05.2026
- Administered patient vitals and medical history in compliance with clinical protocols.
- Assisted in cardiology procedures, ensuring adherence to safety standards and best practices.
- Managed electronic health records, ensuring accuracy and confidentiality of sensitive information.
- Evaluated clinical workflows, identifying areas for improvement to enhance operational efficiency.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
- Called and faxed pharmacies to submit prescriptions and refills.
- Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
- Coordinated communication between patients and healthcare providers, enhancing overall care experience.
Immunizing Pharmacy Technician
Walgreen's Pharmacy
Edgewater, FL
08.2021 - 12.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Conducted patient follow-ups to confirm medication effectiveness and address concerns.
- Optimized clinic workflows to minimize patient wait times while ensuring safe and efficient vaccine administration.
- Developed educational materials for patients regarding vaccine-preventable diseases and the importance of timely immunizations.
- Coordinated emergency response efforts during disease outbreaks, ensuring rapid deployment of vaccines and resources where needed most.
- Prepared laboratory specimens for testing, obtained results and notified patients of findings.
- Implemented a successful pharmacist-led immunization program that increased vaccination rates among at-risk populations.
- Increased immunization rates in the community by administering vaccinations during flu season.
- Implemented successful immunization programs, minimizing instances of vaccine-preventable illnesses among staff members.
- Assisted in the administration of vaccinations during immunization drives, contributing to increased public health protection.
- Improved patient immunization rates by providing efficient and accurate administration of vaccines.
Pharmacy Technician
Publix Pharmacy
New Smyrna Beach, FL
06.2017 - 08.2021
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Reduced medication errors by diligently cross-checking medications against patients' profiles before dispensing.
Education
Certified Clinical Medical Assistant - Health Care Management
NHA
02.2025
Emergency Medical Technician Certification - Emergency Medical Technician (EMT/Paramedic)
Daytona State College
Daytona Beach, FL10.2009
High School Diploma - undefined
New Smyrna Beach High School
New Smyrna Beach, FL05.2009
Skills
- Problem-solving skills
- Workflow optimization
- Advanced math skills
- Patient education and counseling
- Customer service
- Time management
- Computer skills
- Interpersonal skills
- Confidentiality and HIPAA
- Medication dispensing
- Pharmacy ethics
- Staff development
- Data entry
- Attention to detail
- Excellent communication
- Inventory management
- Immunization administration
- Vital signs monitoring
- Medical history recording
- Medical office procedures
- Patient intake process
- Clinical documentation
- Professionalism and ethics
- Physician support
- Medical terminology
- Adaptable and flexible
- EKG monitoring
- Vital signs measurement
- Electronic health records management
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- In process of getting EKG certified.
- Successfully transitioned facility to use of Amazing charts to the new Epic EMR system.
- Got patients in and out within a timely manner, the includes but not limited to Patient calls and questions not asked in office but on the phone.
Certification
- CCMA - Certified Clinical Medical Assistant
- American Heart Association First Aide and CPR certification
- Certified Pharmacy Technician, (Expired January 2025)
- Florida Red Cross First Aide/CPR Certification
- Florida Immunization Certification
- 16 Hour Emergency Vehicle Drivers Certification
- Florida Ready to Work Gold Certification
- HIPPA Compliance Certification
- EMT - Emergency Medical Technician (Expired January 2025)
Interests
Dancing, Music, Crafting and DIY Projects, I enjoy helping others and giving back to the community, I participate in low-impact exercises to strengthen core muscles, Design and Build Websites, DIY and Home Improvement, Personal Development and Self-Improvement
Timeline
Certified Clinical Medical Assistant
Advanced Cardiology
06.2025 - 05.2026
Immunizing Pharmacy Technician
Walgreen's Pharmacy
08.2021 - 12.2024
Pharmacy Technician
Publix Pharmacy
06.2017 - 08.2021
High School Diploma - undefined
New Smyrna Beach High School
Emergency Medical Technician Certification - Emergency Medical Technician (EMT/Paramedic)
Daytona State College
Certified Clinical Medical Assistant - Health Care Management
NHA