Marika Reinesto
Akron
Summary
Motivated healthcare professional currently expanding expertise in the educational field with a proven track record of reliability, teamwork and attention to detail.
Overview
10
10
years of professional experience
Work History
Certified Clinical Medical Assistant
Akron Children's Hospital
01.2022 - Current
- Managed administration of daily, as-needed, and rescue medications.
- Administered standardized hearing and vision screenings, facilitating timely referrals for further evaluation.
- Managed confidential student health records, maintaining accuracy and security in compliance with privacy laws.
- Mentored new employees on providing guidance on patient care and professional development.
- Established clear expectations for behavior and academic performance, maintaining a respectful clinical environment conducive to learning.
Certified Clinical Medical Assistant
Northeast Ohio Nephrology Associates
05.2019 - 11.2021
- Facilitated patient intake by collecting vital information and ensuring precise documentation.
- Executed administration of immunizations and medications under physician supervision, ensuring compliance with safety protocols.
- Monitored patient progress, documenting changes in health status for physician review and action.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
Customer Service Representative
Edwards Healthcare Services
02.2016 - 05.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Analyzed customer feedback to identify trends, driving enhancements in service delivery strategies.
- Collaborated with cross-functional teams to address complex customer concerns, fostering effective resolutions.
- Maintained up-to-date knowledge of products and services, ensuring accurate information dissemination to customers.
- Collaborated with healthcare professionals to address patient needs and improve service quality.
- Managed high-volume call traffic while maintaining professionalism and accuracy in responses.
Education
Medical Assisting Diploma - Medical Assisting
Fortis College
Cuyahoga Falls, OH08-2019
High School Diploma -
Theodore Roosevelt High School
Kent, OH06-2012
Skills
- HIPAA compliance
- Immunization administration
- Venipuncture expertise
- Vital signs monitoring
- Medical history recording
- Clinical documentation
- Specimens collection and processing
- Examination preparation
- Problem-solving skills
- Data entry
- Verbal and written communication
- Customer service
- Calm disposition
Timeline
Certified Clinical Medical Assistant
Akron Children's Hospital
01.2022 - Current
Certified Clinical Medical Assistant
Northeast Ohio Nephrology Associates
05.2019 - 11.2021
Customer Service Representative
Edwards Healthcare Services
02.2016 - 05.2019
Medical Assisting Diploma - Medical Assisting
Fortis College
High School Diploma -
Theodore Roosevelt High School