Chantel Gaulden
Jacksonville,FL
Summary
Dedicated professional with a strong background in patient care and customer support. Known for compassion and empathy, consistently enhancing patient experiences while ensuring compliance with healthcare standards.
Overview
7
7
years of professional experience
Work History
Certified Clinical Medical Assistant
UF Health Jacksonville
Jacksonville, FL
12.2023 - 09.2025
- Administered patient care and assisted with clinical procedures to ensure optimal patient outcomes.
- Coordinated patient scheduling and managed electronic health records for efficient workflow.
- Conducted vital signs assessments, documenting findings accurately for physician review.
- Educated patients on treatment plans and medication management to enhance adherence.
Call Center Representative
Solera
Jacksonville, FL
03.2021 - 05.2023
- Managed high-volume inbound calls to resolve customer inquiries effectively.
- Documented detailed call notes to ensure accurate customer record-keeping.
- Utilized CRM software to track and manage customer interactions efficiently.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
Certified Nursing Assistant
Western State Hospital
Hopkinsville, KY
05.2018 - 08.2020
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
- Collaborated with healthcare team to develop individualized care plans for patients.
- Maintained cleanliness and organization of patient environments, adhering to infection control protocols.
Education
Diploma -
Concorde Career College
Jacksonville, FL09-2026
Diploma -
Fortis College
Jacksonville, FL12-2023
High School Diploma -
West Creek High School
Clarksville, TN05-2017
Skills
- HIPAA compliance
- Immunization administration
- Venipuncture expertise
- Vital sign monitoring
- Problem-solving skills
- Customer support
- Data entry
- Time management
- Patient care
- Compassion and empathy
Timeline
Certified Clinical Medical Assistant
UF Health Jacksonville
12.2023 - 09.2025
Call Center Representative
Solera
03.2021 - 05.2023
Certified Nursing Assistant
Western State Hospital
05.2018 - 08.2020
Diploma -
Concorde Career College
Diploma -
Fortis College
High School Diploma -
West Creek High School