Idel Gonzalez Ruiz
St. Petersburg,FL
Summary
Dedicated and technically adept professional with a background in customer service, electronic devices, military experience as a Transportation Management Coordinator, and experience as a Spanish Interpreter. Seeking a dynamic role as a Branch Customer Representative in a financial institution. Eager to leverage my skills and experience to excel in providing exceptional service to members, addressing their financial needs, and ensuring their utmost satisfaction.
Overview
1
1
Certification
Work History
Retail Sales Associate
Sprint PCS
- Managed efficient cash register operations
- Provided exceptional services and pleasant shopping experiences to retail customers
- Created inviting environment for customers by maintaining store organization and cleanliness
- Prioritized helping customers over completing other routine tasks in store
- Developed strong rapport with customers and created positive impression of business
- Recommended complementary purchases to customers, increasing revenue
- Conducted product demonstrations to highlight features and redirect objections to positive aspects
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
Order Support Team Leader
Computer Generated Solutions
- Coached and mentored customer service support representatives to ensure they met established client and company quality standards
- Assisted in creating call flow legends and guidelines to improve the efficiency of customer support processes
- Collaborated with Operations to develop employee development plans and provided behavioral patterns to management for performance improvements
- Led and motivated teams, fostering a high level of morale and a competitive attitude to drive productivity.
Transportation Management Coordinator (88N)
U.S. Army
- Coordinated the movement of personnel and equipment, ensuring timely delivery and efficient logistics support
- Implemented strict security protocols for the transportation of sensitive materials
- Collaborated with various teams to provide transportation solutions for military operations
- Maintained meticulous records of transportation operations and equipment inventory
- Utilized technical knowledge to troubleshoot and address logistics challenges effectively.
Site Security Supervisor
Allied Universal
- Implemented security protocols for multiple facilities, ensuring a safe and secure environment for staff and visitors
- Conducted regular walk-throughs and security inspections to identify and address potential security risks
- Monitored access to restricted areas and confidential records, maintaining strict security measures.
Spanish Interpreter
Cyracom International, Inc
- Conducted over-the-phone English/Spanish interpretation for different industries, including insurance, medical, legal, and others
- Provided accurate oral and written translations while maintaining the confidentiality of sensitive data
- Prepared and maintained interpretation and translation records and logs.
Education
High school or equivalent - Computer Science
Politécnico de Ciencias Informáticas Pablo de la Torriente Brau
Havana, Cuba07.2010
Skills
- Excellent customer service skills, creating positive experiences for credit union members
- Technical proficiency in electronic devices, allowing for effective assistance with online banking tools
- Strong communication skills in both English and Spanish, facilitating interactions with a diverse customer base
- Attention to detail and organizational skills, maintaining a tidy and welcoming branch environment
- Proficient in using computers, hardware, and software applications
- Basic knowledge of CPR and first aid, ensuring safety in emergencies
- Customer Service
- Order Processing
- Money Handling
- Sales Expertise
- Product Knowledge
- Store Opening and Closing
- Product Promotion
- Corrective Actions
- Customer Assistance
- Retail Sales
- Providing Feedback
- Product and Service Sales
- Dispute Mediation
- Persuasive Selling
- Time Management
- Cash Register Operation
- Cash Handling
- Suggestive Selling
- Money Transfer Systems
- Product Recommendations
- Self-Checkout Assistance
- Retail Store Operations
- Documentation and Recordkeeping
- Conflict Resolution
- Customer Needs Assessment
- Independent Judgement
- Sales Contracts
- Transaction Processing
- Policy and Procedure Adherence
- Teamwork and Collaboration
- Loyalty Promotion
- POS System Operations
- Excellent Written and Verbal Communication
- Corporate Compliance
Certification
- Transportation Worker Identification Credential (TWIC card), 08/2021, 08/2026
- Adult and Pediatric First Aid/CPR/AED certification, 09/2021, 09/2023
Languages
English - Fluent
Spanish - Fluent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Retail Sales Associate
Sprint PCS
Order Support Team Leader
Computer Generated Solutions
Transportation Management Coordinator (88N)
U.S. Army
Site Security Supervisor
Allied Universal
Spanish Interpreter
Cyracom International, Inc
High school or equivalent - Computer Science
Politécnico de Ciencias Informáticas Pablo de la Torriente Brau
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