Summary
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Idet Gonzalez

Houston,TX

Summary

Dynamic Administrative Coordinator with a proven track record at Kelsey Seybold Clinic, enhancing operational efficiency through effective scheduling and staff training. Skilled in data entry and team collaboration, I successfully streamlined processes, reduced expenses, and improved customer satisfaction, fostering a positive work environment and driving team productivity. training for Epic up dates and follow up print outs of new insurance and guidelines that are coming up. schedule quarterly training classes.

Work History

Administrative Coordinator

Kelsey Seybold Clinic
  • Coordinated communication between departments to streamline operational workflows.
  • Managed scheduling for clinical staff and ensured optimal resource allocation.
  • Supported billing processes by verifying insurance information and patient eligibility.
  • Developed and implemented office procedures to improve efficiency and productivity.
  • Trained new administrative staff on clinic policies and software systems.
  • Analyzed workflow processes for continuous improvement initiatives in administrative operations.
  • Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
  • Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
  • Enhanced communication between departments with timely and accurate preparation of reports and documents.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
  • Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
  • Contributed to a positive work environment by proactively addressing employee concerns and fostering open channels of communication among colleagues.
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
  • Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
  • Increased staff morale, planning team-building activities that fostered positive work environment.
  • Enhanced team communication by organizing weekly meetings and setting clear agendas.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that questions could be promptly addressed.

Education

High School Diploma -

John Foster Dulles High School
Sugar Land, TX
05.1980

Skills

  • Attention to detail
  • Data entry
  • Time management
  • File organization
  • Office administration
  • Team collaboration
  • Scheduling appointments
  • Appointment scheduling
  • Event planning
  • Managing office supply inventory
  • Office opening and closing
  • Customer service
  • Staff training
  • Handling complaints
  • Team leadership
  • Staff scheduling
  • New hire orientation
  • Administration and operations
  • Staff development and training
  • Inbound phone call handling
  • Telephone etiquette
  • Data collection
  • Staff scheduling procedures
  • Employee development
  • Verbal and written communication
  • Phone and email etiquette
  • Customer service management
  • Decision-making
  • Multitasking and organization
  • Support services
  • Motivational leadership
  • Scheduling
  • Goal setting
  • Fast learn
  • Dependable

Languages

Spanish
Limited Working

Additional Information

Kelsey use the Epic system

Timeline

Administrative Coordinator

Kelsey Seybold Clinic

High School Diploma -

John Foster Dulles High School
Idet Gonzalez