Idhaly Muniz
San Antonio,TX
Summary
Dynamic real estate professional with a proven track record at Real Broker, LLC, excelling in negotiations and innovative marketing strategies. Expert in market monitoring and digital marketing, driving client satisfaction and repeat business. Adept communicator, leveraging strong relationships to achieve sales goals and maximize revenue opportunities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Real Broker, LLC
08.2018 - Current
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Negotiated, facilitated, and managed real estate transactions.
- Presented purchase offers to sellers for consideration.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Communicated with clients to understand property needs and preferences.
- Advertised client properties through websites, social media, and real estate guides.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Reviewed market research data and changed sales plans accordingly.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Advised clients on market conditions and property value for informed decision-making.
- Performed home evaluations and developed competitive market analysis for individual homes.
- Generated leads for sales and rental properties through cold calls and referrals.
- Developed new business and managed new and existing clients.
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Reviewed and executed confidential documents, contracts and disclosures.
- Negotiated contracts with buyers and sellers to maximize customer savings.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Leveraged market knowledge and analysis to provide guidance and advice on best options for clients.
- Prepared and presented contracts and other legal documents to clients.
- Developed and implemented marketing strategies to maximize sales and attract new clients.
- Coordinated appointments to show tenants and buyers prospective homes.
- Collaborated with stakeholders to complete property sales and purchases.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.
Account Executive
YP.com
11.2012 - 08.2014
- Negotiated prices, terms of sales and service agreements.
- Maintained current knowledge of evolving changes in marketplace.
- Kept detailed records of daily activities through online customer database.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Contributed to event marketing, sales and brand promotion.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Set and achieved company defined sales goals.
- Built relationships with customers and community to promote long term business growth.
- Achieved or exceeded company-defined sales quotas.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Developed, maintained and utilized diverse client base.
- Stayed current on company offerings and industry trends.
- Recorded accurate and efficient records in customer database.
- Attended monthly sales meetings and quarterly sales trainings.
- Presented professional image consistent with company's brand values.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Met existing customers to review current services and expand sales opportunities.
- Built diverse and consistent sales portfolio.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Generated advertising brochure for vendor use.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Consulted with businesses to supply accurate product and service information.
General Manager of Operations
Legacy Freight & Logistics, LLC
08.2010 - 11.2013
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Assisted in recruiting, hiring and training of team members.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Documented shipment receiving information.
- Verified effective and timely implementation of operational goals by prioritizing tasks.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Directed shipping and receiving of wide range of products daily.
- Coordinated dispatching of 10 drivers to accomplish daily delivery requirements.
- Enforced team adherence to safety regulations and protocols.
- Negotiated transportation and logistics contracts.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Studied data to identify trends and patterns in transportation activity.
- Negotiated contracts to secure favorable rates and terms.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Scheduled and organized delivery routes.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Scheduled deliveries and pickups according to customer needs.
- Monitored vehicle locations to coordinate timely arrivals.
Account Executive
Texas Southwest Floors
02.2010 - 12.2010
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Drove team revenue totals by bringing in top sales numbers.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Assisted customers with selecting appropriate floor types and styles.
- Discussed pricing, additional charges, and payment plans during sales process.
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Tracked trade show expenses to maintain budget.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met existing customers to review current services and expand sales opportunities.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Negotiated prices, terms of sales and service agreements.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Developed, maintained and utilized diverse client base.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built diverse and consistent sales portfolio.
- Built relationships with customers and community to promote long term business growth.
Account Executive Manager
Apartment Guide
04.2008 - 02.2010
- Responded to customer requests for products, services, and company information.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Created solution-based execution plans to achieve business goals based on Google Analytics and internal reporting data.
- Directed traffic growth strategies, SEO, content distribution, email marketing, and trackbacks.
- Monitored and analyzed market and competitor metrics to inform digital marketing strategies.
- Developed and executed multiple print and digital marketing efforts to enhance brand visibility.
- Increased brand awareness through creation and management of social media channels, boosting social media engagement.
- Utilized Google Analytics to set up, monitor and analyze content success and identify opportunities for content improvement.
- Created and distributed monthly SEO reports to notify clients of site traffic, goals and KPIs.
- Brainstormed content marketing strategies based around client's business goals, existing content and chosen key performance indicators.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Devised content strategy to effectively engage target audiences.
- Conducted market research to identify new opportunities and target markets.
- Created and managed social media campaigns to increase brand engagement.
- Coordinated with design and media teams to develop high-quality creative assets.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Wrote and distributed press releases to increase brand visibility.
- Managed budget allocation and resource utilization to maximize marketing ROI.
- Improved website visibility through development and implementation of SEO strategies.
Administrative Assistant
Vein Center of El Paso
03.2004 - 04.2008
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Established administrative work procedures to track staff's daily tasks.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Supported office staff and operational requirements with administrative tasks.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided prompt, polite and professional in-person and telephone customer service.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Registered patients and completed associated paperwork for accurate records.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Prepared and processed patient referrals and transfer requests.
Education
MBA - Business Administration
University of Phoenix
Tempe, AZBachelor of Science - Business Administration
University of Phoenix
Tempe, AZ01.2010
High School Diploma -
Anthony High School
Anthony, TX05.2002
Skills
- Traditional marketing
- Business consultant
- Negotiations expert
- Innovative marketing strategist
- Market monitoring
- Social media marketing
- Experienced entrepreneur
- Sales presentations
- Business development
- Digital marketing
- Excellent communicator
- Sales closing
Affiliations
- San Antonio Board of Realtors
- Austin Board of Realtors
- Houston Board of Realtors
- Greater El Paso Board of Realtors
- Texas Realtors
Certification
- Licensed - Texas Real Estate Salesperson - Aug. 2018
- Designation - Graduate Real Estate Institute - July 2021
- Designation - Military Relocation Specialist - Feb. 2024
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Real Estate Agent
Real Broker, LLC
08.2018 - Current
Account Executive
YP.com
11.2012 - 08.2014
General Manager of Operations
Legacy Freight & Logistics, LLC
08.2010 - 11.2013
Account Executive
Texas Southwest Floors
02.2010 - 12.2010
Account Executive Manager
Apartment Guide
04.2008 - 02.2010
Administrative Assistant
Vein Center of El Paso
03.2004 - 04.2008
MBA - Business Administration
University of Phoenix
Bachelor of Science - Business Administration
University of Phoenix
High School Diploma -
Anthony High School
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