Idil Ahmed
Minneapolis,MN
Summary
Adept in Somali and Swahili, I excel in communication, evidenced by my impactful tenure at Lutheran Social Service, where I significantly improved refugee resettlement processes. My expertise in empathy-driven client relations and my detail-oriented approach have consistently enhanced organizational efficiency and client satisfaction. Compassionate professional in social and community service management, known for high productivity and efficiency in task completion. Possess specialized skills in program development, stakeholder engagement, and resource allocation. Excel in communication, empathy, and leadership, ensuring successful project outcomes and positive community impact. Conscientious Social Services Director promoting extensive career meeting with community members to understand local needs. Smart employee with expertise overseeing programs and managing budgets. Ready for new position that involves successfully handling various tasks in fast-paced settings.
Overview
12
12
years of professional experience
Work History
Case Manager
Lutheran Social Service
Minneapolis, Mn
01.2021 - 02.2024
- Re-settles refugees
- Help them pay all their rents and bills
- Approve their cash assistance
- Help them navigate with their health care issues
- Help them with education
- Help them finding jobs
- Teach them cultural orientation classes
Best Life Relocation
Minneapolis, MN
01.2023 - 01.2024
- Develop individualized housing plans in collaboration with clients
- Provide advocacy and support to help clients secure affordable housing options
- Coordinate with landlords, property managers, and housing agencies to facilitate housing placements
- Advocate for clients' rights and interests within the housing system
Human Resource manager
Yassin Home Inc
Minneapolis, Mn
01.2018 - 01.2022
- Train new employees on company policies and procedures
- Use of empathy and trauma-informed skills to connect with clients
- Coordinate with client's support-networks to be sure their needs are being met
Human service representative
Hennepin County
Minneapolis, Mn
06.2014 - 12.2017
- Answered client calls, schedule appointments with nutritionist & breastfeeding counsellor
- Performed data entry of client PMI numbers into ECF
- Answered client questions regarding program eligibility and rules
Community Liaison
Confederation of Somali Community in MN
01.2012 - 11.2014
- Managed case notes on visits with clients
- Submitted reports and reviewed reports for errors with supervisor
- Helped clients look for affordable housing, childcare assistance, and apply for county benefits
Education
Human Services -
Minneapolis Community & Technical College
Minneapolis, MN01.2016
Skills
- Fluent in Somali
- Fluent in Swahili
- Excellent communication skills
- People person
- Detail-oriented
- Punctual
- Hard worker
- Team player
- Professional
- Flexible
Accomplishments
- Maxis
- MMIS
- ECF
- PRIMS
- MRIS
- LIRS
Timeline
Best Life Relocation
01.2023 - 01.2024
Case Manager
Lutheran Social Service
01.2021 - 02.2024
Human Resource manager
Yassin Home Inc
01.2018 - 01.2022
Human service representative
Hennepin County
06.2014 - 12.2017
Community Liaison
Confederation of Somali Community in MN
01.2012 - 11.2014
Human Services -
Minneapolis Community & Technical College
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