MacKynzie Williams
Columbia,MO
Summary
Dedicated customer service professional with a proven track record of delivering exceptional support. Strong communication skills, problem-solving abilities, and a customer-centric approach. Experienced in handling inquiries, resolving issues, and ensuring customer satisfaction in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Daycare Teacher
Mary Lee Johnston Community Learning Center
12.2021 - Current
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Nanny
Self Employed
05.2021 - Current
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Daycare Worker
Tiger Tots Child Development Center
06.2021 - 12.2021
- Encouraged good behaviors using positive reinforcement methods.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Monitored entrances and exits to maintain safety and organized environments.
- Increased parent satisfaction with regular communication about their child''s progress and daily experiences.
Sales Associate
Walmart
05.2019 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate Of General Studies - General Studies
Moberly Area Community College
Moberly, MOMuriel W. Battle High School
Columbia, MO05.2021
Skills
- Health and Safety
- Basic Clerical Knowledge
- Time Management
- Cleaning and Sanitation
- Cash Handling
- Customer Inquiries
- Teamwork and collaboration
- Adaptability and flexibility
- Patience and composure
Timeline
Daycare Teacher
Mary Lee Johnston Community Learning Center
12.2021 - Current
Daycare Worker
Tiger Tots Child Development Center
06.2021 - 12.2021
Nanny
Self Employed
05.2021 - Current
Sales Associate
Walmart
05.2019 - 06.2021
Associate Of General Studies - General Studies
Moberly Area Community College
Muriel W. Battle High School
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