DANIEL MACIAS
Nampa,ID
Summary
Motivated team player experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
5
5
years of professional experience
Work History
Seasonal Outbound Packer
Amazon
Nampa, ID
10.2024 - 02.2025
- Utilized hand tools and equipment for efficient packing and sealing of goods.
- Performed quality checks on completed orders to ensure customer satisfaction.
- Assembled boxes for outbound shipments according to established procedures.
- Operated automated equipment such as conveyors, scanners, and labelers when necessary.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
Delivery Driver
Amazon
Nampa, ID
04.2024 - 10.2024
- Verified deliveries against shipping instructions prior to delivering to customers.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Performed pre-trip inspections of delivery vehicle according to company guidelines.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Navigated routes with relevant map programs and GPS systems.
Customer Service Representative
Concentrix
Nampa, Idaho
05.2023 - 04.2024
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints following standard operating procedures
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Assisted with training and mentoring new team members
- Processed orders, returns, and exchanges in an accurate and efficient manner
Tech Support Representative
PureTalk
Fayetteville, nc
06.2022 - 08.2022
- Provided outstanding customer service and support to clients, resolving inquiries efficiently and effectively
- Developed relationships with customers by providing prompt responses to requests and inquiries
- Demonstrated excellent communication skills, both verbal and written, when interacting with customers and colleagues
- Utilized knowledge of products and services to resolve customer issues efficiently and effectively
Customer Service Representative
Americor Financial
Boise, Idaho
06.2020 - 08.2021
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Responded to telephone inquiries and complaints following standard operating procedures
- Addressed customers courteously using suitable methods and problem-solving skills
- Processed orders, returns, and exchanges in an accurate and efficient manner
Education
Associate in Science (A.S.) - Game Design
Fullsail University
Winter Park, FL05.2021
Skills
- Customer Service
- Report Creation
- Order Fulfillment
- Microsoft PowerPoint
- Active Listening
- Account Management
- Microsoft Word
- Customer Relations
- Technical Support
- Data Evaluation
References
References available upon request
Timeline
Seasonal Outbound Packer
Amazon
10.2024 - 02.2025
Delivery Driver
Amazon
04.2024 - 10.2024
Customer Service Representative
Concentrix
05.2023 - 04.2024
Tech Support Representative
PureTalk
06.2022 - 08.2022
Customer Service Representative
Americor Financial
06.2020 - 08.2021
Associate in Science (A.S.) - Game Design
Fullsail University
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