Cassandra Klos
Fargo,ND
Summary
Outreach worker exhibiting superb communication and interpersonal skills. Dedicated to fostering positive relationships with the community and bringing the best the library has to offer to the patrons.
Overview
4
4
years of professional experience
Work History
Outreach Services Assistant
West Fargo Public Library
06.2023 - Current
- Operates outreach service vehicles to deliver library materials to offsite patrons and collect offsite book drops
- Provides exceptional, direct customer service to patrons, including reference, readers’ advisory, technology assistance, issuing library cards, assisting with hold and interlibrary loan requests.
- Fosters positive relationships with individuals and site managers to understand and meet the unique needs of each person or site the library serves.
- Works collaboratively with volunteers on programs and projects as needed
- Educate patrons on programs and library services
Outreach Associate
Fargo Public Library
11.2022 - Current
- Provides access to library services for elderly, disabled, and homebound patrons
- Places holds, selects items, and delivers 50-120 items to offsite locations
- Assists with training and oversight of volunteers
- Collects and records statistics on circulation, attendance, and volunteer participation
- Educates patrons on programs and library services and promotes library usage
- Plans and executes library programming for senior populations at their locations
Technical Services Assistant
West Fargo Public Library
12.2022 - 06.2023
- Unpacked, organized, and received new materials
- Created spine labels and call numbers in accordance with current procedures and templates
- Processed new items including stamping, barcodes, spine tapes and covering
- Withdrew item records from Polaris; marked, stamped, sorted and packaged books for disposal
- Received, processed, displayed, withdrew, and tracked usage of serials
Finance Clerk
Eventide Senior Living Communities
08.2020 - 11.2022
- Lead payables and payments for 13 separate facilities
- Coordinated submission and approvals with over 90 individuals to ensure accurate and timely payments
- Coached staff members on payables expectations and account coding
- Lead vendor relations by providing payment status and resolve payment issues
- Performed accurate and confidential customer check deposits by researching bills and database software
- Counted, organized, prepared and recorded cash deposits for facility coffee shops
Education
Bachelor of Arts - Music
Valley City State University
Valley City, ND05.2014
Skills
- Microsoft Word (10 years)
- Microsoft Excel (6 years)
- Accounts Payable (4 years)
- Front Desk (3 years)
- Customer service (8 years)
- Polaris ILS (2 years)
Additional Information
• ABOS member since 2022
• ABOS 2023 conference attendee
• NDLA member since 2022
• National Safety Association Defensive Driver program certified
Timeline
Outreach Services Assistant
West Fargo Public Library
06.2023 - Current
Technical Services Assistant
West Fargo Public Library
12.2022 - 06.2023
Outreach Associate
Fargo Public Library
11.2022 - Current
Finance Clerk
Eventide Senior Living Communities
08.2020 - 11.2022
Bachelor of Arts - Music
Valley City State University
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