Summary
Overview
Work History
Education
Skills
Timeline
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Idorian Copeland

Charlotte,NC

Summary

Highly proactive manager with 9 years of experience in team leadership in Fast Food industry. Background includes sales, management and customer service in fast-paced settings.

Overview

4
4
years of professional experience

Work History

Manager

McDonald's
02.2020 - 12.2023
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Housekeeper

Temp agency
03.2022 - 09.2023


  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Training for my CNA CLASSES and I do also help around the building

Education

High School Diploma -

Brooklyn Preparatory High School
Brooklyn, NY
01.2014

Skills

  • Customer service
  • Business Development
  • Key Performance Indicators
  • Verbal and Written Communication
  • Cooking
  • Food service
  • Serving
  • Guest services
  • Retail sales
  • Cleaning
  • Sales
  • Organizational Skills
  • Stocking
  • Cashiering
  • Host/Hostess
  • Residential Cleaning

Timeline

Housekeeper

Temp agency
03.2022 - 09.2023

Manager

McDonald's
02.2020 - 12.2023

High School Diploma -

Brooklyn Preparatory High School

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Idorian Copeland