Results-driven Operations Manager with expertise in logistics coordination, workflow analysis, and quality control. Proven ability to enhance delivery efficiency and customer satisfaction through streamlined processes.
Overview
4
4
years of professional experience
Work History
Operations Manager
Dropoff
Chicago, Illinois
04.2024 - 06.2026
Coordinated logistics between drivers and customers, ensuring timely pickups and enhancing service reliability.
Streamlined daily operations, improving delivery efficiency and customer satisfaction.
Implemented quality-control measures to uphold service standards and improve customer satisfaction.
Trained new staff on operational procedures and company policies, promoting compliance and operational consistency.
Analyzed workflow processes to identify areas for improvement in service delivery.
Fraud and Risk Analyst
Chime
Chicago, Illinois
02.2022 - 03.2024
Analyzed transaction patterns to identify fraudulent activities and mitigate risks.
Reviewed customer accounts for suspicious behavior and flagged potential risks.
Implemented data analysis tools to enhance fraud monitoring processes.
Developed and maintained risk assessment reports to support compliance efforts.
Education
Bachelor of Science - Management Information Systems
DePaul University
Chicago, IL
05-2017
Skills
Operations management
Logistics coordination
Quality assurance
Workflow analysis
Data analysis
Risk assessment
Staff training
Timeline
Operations Manager
Dropoff
04.2024 - 06.2026
Fraud and Risk Analyst
Chime
02.2022 - 03.2024
Bachelor of Science - Management Information Systems