Summary
Overview
Work History
Education
Skills
Timeline
Generic

IDOWU FEYIJIMI

Chicago,IL

Summary

Results-driven Operations Manager with expertise in logistics coordination, workflow analysis, and quality control. Proven ability to enhance delivery efficiency and customer satisfaction through streamlined processes.

Overview

4
4
years of professional experience

Work History

Operations Manager

Dropoff
Chicago, Illinois
04.2024 - 06.2026
  • Coordinated logistics between drivers and customers, ensuring timely pickups and enhancing service reliability.
  • Streamlined daily operations, improving delivery efficiency and customer satisfaction.
  • Implemented quality-control measures to uphold service standards and improve customer satisfaction.
  • Trained new staff on operational procedures and company policies, promoting compliance and operational consistency.
  • Analyzed workflow processes to identify areas for improvement in service delivery.

Fraud and Risk Analyst

Chime
Chicago, Illinois
02.2022 - 03.2024
  • Analyzed transaction patterns to identify fraudulent activities and mitigate risks.
  • Reviewed customer accounts for suspicious behavior and flagged potential risks.
  • Implemented data analysis tools to enhance fraud monitoring processes.
  • Developed and maintained risk assessment reports to support compliance efforts.

Education

Bachelor of Science - Management Information Systems

DePaul University
Chicago, IL
05-2017

Skills

  • Operations management
  • Logistics coordination
  • Quality assurance
  • Workflow analysis
  • Data analysis
  • Risk assessment
  • Staff training

Timeline

Operations Manager

Dropoff
04.2024 - 06.2026

Fraud and Risk Analyst

Chime
02.2022 - 03.2024

Bachelor of Science - Management Information Systems

DePaul University
IDOWU FEYIJIMI