Idowu Hamed
Aurora,Co
Summary
I am a professional, resourceful, and enthusiastic individual with over four years of experience in information Technology. I possess fully developed skills in performing analysis, optimization, troubleshooting, and documentation of data and information systems. I have a solid technical understanding of electronics and computer information, and I am comfortable working both independently and within a team environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Denver Health Medical Center
Denver, Colorado
07.2020 - Current
- Assist users in establishing their Zoom/Webex profile
- Identify potential issues with over subscription of conference bridge
- Perform tasks for non-moderated conferences such as muting participants, starting and ending conferences
- Help Zoom/Webex users via email, IM, or telephone
- Provide scheduling assistance to Zoom/Webex users via Outlook
- Electronically provide all deliverables to the designated point of contact using the predetermined mechanism
- Deliverables include, but are not limited to participant reports, recordings, and future conference schedules
- Knowledgeable on DNS, DHCP, Firewalls, IPS, basic routing/switching
- Build IPSEC VPN tunnels to client networks
- Installing, Configuring, and Maintaining proprietary software, Cisco software, and Microsoft products, including Windows OS, Office 365, and Webex
- Active knowledge of virtualization and VMware.
IT Operation Support
Third Packet Technologies
Baltimore, Maryland
05.2022 - 07.2023
- Manages the day-to-day operations of the PC host computers by monitoring system performance, configuration, maintenance, and repair
- Ensures that records of system downtime and equipment inventory are properly maintained
- Applies revisions to host system firmware and software
- Works with vendors to assist support activities
- Develops new system and application implementation plans, custom scripts, and testing procedures to ensure operational reliability
- Train technical staff in how to use software and hardware development and/or acquire
- Answered high volume of calls in a fast-paced environment to offer above-and-beyond support for sales representatives' diverse needs
- Establishes, maintains, and manages users' UNIX accounts
- Installs, modifies, and maintains systems and utilities software on server computer systems
- Provides server support related to other software
- Establishes guidelines and methods for the installation and management of the host computer operating systems, disk arrays, fiber channel switches, tape libraries and other components
- Ensures high availability and acceptable levels of performance of mission critical host computer resources.
Education
bachelor's degree in information Technology -
Southern New Hampshire University
12.2022
associate degree in information Technology -
Southern New Hampshire University
10.2021
Skills
- Risk Assessments
- Customer Relations
- Team Building
- Excellent troubleshooting skills
- Quick adaptation
Certification
- AWS Certified Solutions Architect- Associate
- CPR Certified
It Systems
- IOS
- Android Mobile Devices
- Microsoft Windows
- Microsoft Office
- Okta
- AWS (Amazon Web Services)
- Windows server
Timeline
IT Operation Support
Third Packet Technologies
05.2022 - 07.2023
IT Support Specialist
Denver Health Medical Center
07.2020 - Current
bachelor's degree in information Technology -
Southern New Hampshire University
associate degree in information Technology -
Southern New Hampshire University