Mairamu Hamidu
SOC ANALYST
Austin,TX
Summary
Dedicated cybersecurity professional with a strong background in information security analysis, vulnerability assessment, and incident response. Experienced in developing cybersecurity policies, managing security awareness programs, and conducting risk assessments. Proficient in cybersecurity frameworks, penetration testing, and cloud security solutions. Adept at troubleshooting technical issues, collaborating across teams, and ensuring regulatory compliance.
Overview
5
5
years of professional experience
Work History
IT Support Specialist
Austin Community College
08.2021 - Current
- Develop and implement cybersecurity policies and procedures to improve IT security posture.
- Conduct vulnerability scans and security assessments to identify potential threats.
- Assist in managing security awareness programs and training end-users on best practices.
- Resolve 10+ technical issues daily with a 95% success rate, improving system security and efficiency.
- Maintain reports on security incidents and response metrics, enhancing cybersecurity readiness.
System Admin Intern
Southwest Engineers
01.2023 - 05.2023
- Conducted penetration testing and vulnerability assessments, reducing system vulnerabilities by 25%.
- Assisted in cybersecurity framework assessments and developed security documentation.
- Managed security updates and patch deployments to mitigate risks.
- Authored technical documentation, improving troubleshooting efficiency by 15%.
Customer Service Representative
BroadPath Healthcare
12.2019 - 08.2021
- Provided IT support and troubleshooting assistance to clients, enhancing user experience.
- Managed and resolved technical support tickets, reducing downtime for end-users.
- Educated customers on cybersecurity best practices and account security.
Education
Bachelor of Science - Cyber Security
Austin Community College
Austin, TX 05.2001 -
Associate of Applied Science - Cyber Security
Austin Community College
Austin, TX 05.2001 -
Skills
Strong understanding of cybersecurity governance documentation (policies and procedures)
Timeline
System Admin Intern
Southwest Engineers
01.2023 - 05.2023
IT Support Specialist
Austin Community College
08.2021 - Current
Customer Service Representative
BroadPath Healthcare
12.2019 - 08.2021
Bachelor of Science - Cyber Security
Austin Community College
05.2001 -
Associate of Applied Science - Cyber Security
Austin Community College
05.2001 -
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