Idris Spellman
Denver
Summary
Dynamic operations leader with over 18 years of experience driving strategic initiatives across diverse environments. Proven expertise in building and scaling high-performing teams, optimizing processes, and leveraging data analytics to facilitate informed decision-making and achieve organizational objectives. Equipped with advanced degrees in Business and Data Science, with specialized knowledge in risk management, vendor oversight, and automation to enhance operational efficiency. Recognized for adaptability and a consistent history of launching new functions while delivering measurable results that exceed expectations.
Overview
10
10
years of professional experience
Work History
Executive Director – Credit, Collections & Fraud (Care Operations)
Comcast Corporation
12.2020 - Current
- Lead strategic vision for Fraud Risk Management and Credit/Collections operations, aligning with business objectives.
- Oversee policies, controls, and reporting systems to mitigate risk and optimize recovery strategies.
- Drive automation initiatives for dispute processes and enhance scorecard reporting for performance visibility.
- Manage multi-functional teams, including vendor relationships and OCA performance analysis.
- Deliver operational improvements through data-driven insights, reducing losses and improving efficiency.
Director – Product Ops & Channel Support (Retail Care Ops/Fraud Care Ops)
Comcast Corporation
03.2019 - 12.2020
- Directed multiple operational teams, including Fraud, Collections intake, and Corporate Escalations.
- Implemented process refinements for bankruptcy and credit inquiry disputes, improving compliance and turnaround times.
- Championed tools deployment and workflow optimization to reduce inbound volume and enhance customer experience.
Sr. Manager – Channel Support
Comcast Corporation
02.2017 - 03.2019
- Built Retail Operations Channel from the ground up, delivering consistent reporting and operational visibility.
- Identified call drivers and implemented tools enhancements, reducing inbound call volume significantly.
Manager – Vendor & Project Management
Comcast Corporation
08.2015 - 02.2017
- Oversaw PMO and vendor performance, ensuring on-time, on-budget delivery of strategic programs.
- Developed collaborative relationships across multiple business units to streamline workflows and reduce costs.
Education
Master of Science - Data Science
University of Phoenix
Tempe, AZ01-2024
Bachelor of Science - Business
University of Phoenix
Tempe, AZ01-2022
Associate of Arts - Finance
University of Phoenix
Tempe, AZ01-2021
Certification - Small Business Management & Entrepreneurship
University of Phoenix
Tempe, AZ01-2021
Skills
- Collections & Credit Operations
- Fraud Risk Management
- Vendor Performance & OCA Oversight
- Scorecard Development & KPI Management
- Process Automation & Dispute Resolution
- Strategic Leadership & Team Building
- Data Analytics & Forecasting
- Regulatory Compliance (FDCPA, CFPB)
Professional Development
- ADKAR Change Management
- Urban Leadership Forum
- Denver Leadership Academy
Timeline
Executive Director – Credit, Collections & Fraud (Care Operations)
Comcast Corporation
12.2020 - Current
Director – Product Ops & Channel Support (Retail Care Ops/Fraud Care Ops)
Comcast Corporation
03.2019 - 12.2020
Sr. Manager – Channel Support
Comcast Corporation
02.2017 - 03.2019
Manager – Vendor & Project Management
Comcast Corporation
08.2015 - 02.2017
Master of Science - Data Science
University of Phoenix
Bachelor of Science - Business
University of Phoenix
Associate of Arts - Finance
University of Phoenix
Certification - Small Business Management & Entrepreneurship
University of Phoenix