Idris Turner
Memphis,TN
Summary
Dynamic and detailed oriented professional seeking an entry- level claims adjuster position with a strong passion for insurance and a commitment to delivering exceptional customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Associate
Direct Auto Insurance
09.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answering inbound calls providing customer service and answering questions about auto coverage
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to build rapport and loyalty.
Customer Service Representative
FH Cann
05.2024 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Workforce Management
Unemployed
01.2024 - 04.2024
Customer Service Representative
Assurance IQ
01.2023 - 12.2023
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Morning Radio Personality
Cumulus Media Inc
02.2008 - 12.2023
- Enhanced show quality by utilizing strong communication skills and engaging interview techniques with guests from various industries.
- Stayed current on industry trends and local news to provide relevant discussion topics, maintaining a fresh perspective for listeners each day.
- Maintained a high degree of professionalism while discussing sensitive topics or responding to listener feedback during live call-in segments.
- Collaborated with on-air talent and producers to develop creative ideas for new programming initiatives, leading to a more diverse range of offerings.
Medicare Sales Agent
Assurance IQ
05.2022 - 01.2023
- Utilized CRM tools to track client interactions, follow-ups, and progress toward enrollment goals efficiently.
- Streamlined the enrollment process with efficient documentation and data entry, reducing processing time.
- Helped eligible low-income seniors access financial assistance programs that reduce out-of-pocket healthcare expenses associated with Medicare plans.
- Developed a deep understanding of various Medicare plans and regulations to provide expert advice to clients in need of guidance.
Urban Promotions Director
Cumulus Media Inc
05.2017 - 05.2022
- Analyzed sales and marketing data for improved strategies.
- Collaborated with sales staff to plan campaigns.
- Managed sales promotions and marketing strategies on major social media sites.
- Monitored product market and adjusted marketing plans.
- Managed day-to-day functions of promotion and marketing departments.
- Established strong relationships with media partners for enhanced visibility of promotions.
Education
No Degree - Journalism And Mass Communication
University of Ar At Pine Bluff
Pine Bluff, AR05-2001
Skills
- claim investigation
- claims management
- underwriting
- legal liability
- insurance law
- property claims
- subrogation
- Problem-solving skills
- Verbal/written communication
- Time management
- Reliable and punctual
- Exceptional customer service
Certification
- Insurance Producer- Personal Lines
- Adjuster - Casualty, Property, Workers Compensation
- Insurance Producer- Accident and Health or Sickness
- Tactical Xactimate Training
- Construction 101
- Allstate NatGen Certified
- Pilot Auto and Property Claims Certified
Timeline
Sales Associate
Direct Auto Insurance
09.2024 - Current
Customer Service Representative
FH Cann
05.2024 - 09.2024
Workforce Management
Unemployed
01.2024 - 04.2024
Customer Service Representative
Assurance IQ
01.2023 - 12.2023
Medicare Sales Agent
Assurance IQ
05.2022 - 01.2023
Urban Promotions Director
Cumulus Media Inc
05.2017 - 05.2022
Morning Radio Personality
Cumulus Media Inc
02.2008 - 12.2023
No Degree - Journalism And Mass Communication
University of Ar At Pine Bluff
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