Jessica Jeanty
Newport News,VA
Summary
Dynamic and results-oriented professional with a proven track record at GEICO, enhancing customer satisfaction and efficiently resolving claims. Skilled in negotiation and claims investigation, I excel in team collaboration and decision-making. My approach fosters positive outcomes and strong client relationships, showcasing my commitment to professionalism and exceptional communication.
Overview
6
6
years of professional experience
Work History
Sales Associate
Belk
Charlotte, NC
03.2019 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Call Center Representative
Spectrum
Charlotte, NC
11.2021 - 04.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Park Services Associate
Carowinds
Charlotte, NC
05.2022 - 12.2022
- Facilitated positive interactions between diverse groups of visitors by creating inclusive programming opportunities.
- Maintained cleanliness of park public spaces such as visitors' center, restrooms and picnic areas by scheduling routine cleaning procedures.
- Assisted in budget management tasks for program expenditures, supporting efficient allocation of funds across various projects.
- Assisted in training new employees in customer service, cleaning and sanitization procedures as part of new hire orientation.
- Monitored equipment inventory levels at concession stand; reordered supplies when necessary to ensure consistent availability.
- Coordinated volunteer activities during special events or clean-up days, fostering community involvement in the parks system.
Claims Service Representative
GEICO
Virginia Beach, VA
02.2023 - Current
- Enhanced customer satisfaction by efficiently processing and resolving claims in a timely manner.
- Provided exceptional customer service by addressing concerns, answering questions, and explaining complex policy information to clients.
- Actively contributed ideas during team meetings aimed at enhancing overall department efficiency and effectiveness.
- Demonstrated strong negotiation skills in settling disputes between insured parties and third-party claimants fairly while protecting company interests.
- Utilized strong analytical skills to identify trends and patterns within claim data, leading to improved decision-making processes.
- Collaborated with adjusters to ensure accurate claim evaluations and settlements, improving overall efficiency.
- Continuously updated skills through professional development training opportunities, leading to improved job performance.
- Served as liaison between clients, adjusters, and other parties involved in the claims process to facilitate effective communication and timely resolutions.
- Developed strong working relationships with clients, adjusters, and other stakeholders in the claims process by maintaining open lines of communication and providing consistent updates on claim status.
- Achieved positive results under pressure by successfully managing large workloads during peak seasons without sacrificing quality or attention to detail.
- Managed high-volume caseloads and prioritized tasks effectively to meet strict deadlines without compromising on quality or accuracy.
- Adhered to strict confidentiality guidelines when handling sensitive client information, maintaining trust among clients and colleagues alike.
- Conducted thorough investigations into complex claims situations, ensuring fair outcomes for all parties involved.
Education
Dental Assisting - Odontology
VCU School of Dentistry
Richmond, VASkills
- Professionalism and Integrity
- Exceptional communication
- Strong negotiation
- Claim investigation
- Policy Interpretation
- Financial Acumen
- Insurance Claims Review
- Claims Investigation
- Time Management
- Team Collaboration
- Decision-Making
- Flexible Schedule
- Documentation Review
- Conflict Resolution
- Policy understanding
- Interpersonal Communication
- Policy Knowledge
- File Management
- Settlement Negotiation
- Coverage assessments
- Database Management
- Teamwork and Collaboration
Timeline
Claims Service Representative
GEICO
02.2023 - Current
Park Services Associate
Carowinds
05.2022 - 12.2022
Call Center Representative
Spectrum
11.2021 - 04.2022
Sales Associate
Belk
03.2019 - 11.2021
Dental Assisting - Odontology
VCU School of Dentistry