Kalyiah Harris
Houston,TX
Summary
Proven in enhancing customer satisfaction, I excel in customer service and cash handling, demonstrated at Walgreens where I significantly improved sales through empathetic engagement. My reliability and team collaboration skills have consistently contributed to my employers' success, making me a valuable asset in fast-paced retail environments.
Overview
2025
2025
years of professional experience
Work History
Sales Associate
Famous Footwear
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Overnight Stocker
Under Armor
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Customer Service Sales Representative
Walgreens
- Identified customer requirements and recommended suitable products, resulting in higher sales.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
Fast Food Cashier
Wendys Fast Food
01.2023 - 10.2024
- Accurately handled cash register transactions while providing excellent customer service.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Maintained customer satisfaction through effective management of orders and requests.
- Assisted counter staff in packing ready orders and distributing to customers.
Fast Food Cashier
McDonald’s
05.2021 - 12.2023
- Collaborated with team members to provide exceptional customer service during peak hours.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Set up new sales displays each week with fresh merchandise.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
Cashier
HEB Grocery Store
03.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Engaged patrons and facilitated the determination of their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Retail Sales Associate
Journeys Shoes
01.2021 - 08.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Guided customers in signing up for reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Bachelor Of Science - Philosophy
Liberty University
Lynchburg, VASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Customer relations
- Order taking
- Professionalism and courtesy
Accomplishments
3.9. Gpa
Timeline
Fast Food Cashier
Wendys Fast Food
01.2023 - 10.2024
Cashier
HEB Grocery Store
03.2022 - 03.2023
Fast Food Cashier
McDonald’s
05.2021 - 12.2023
Retail Sales Associate
Journeys Shoes
01.2021 - 08.2022
Sales Associate
Famous Footwear
Overnight Stocker
Under Armor
Customer Service Sales Representative
Walgreens
Bachelor Of Science - Philosophy
Liberty University
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