Idriss Samir
Houston,TX
Summary
Dedicated customer representative with more than 4 years of customer service, good work ethic, great attitude and strong communication skills. Able to balance between team work and independent work to contribute to company success.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Interviewer
The Cole Group
Houston, TX
03.2022 - Current
- Gather personal information from applicants during telephone interviews.
- Follow call center protocols when notifying participants of call purpose and use of information.
- Explain questions in better detail for interviewees to allow truthful answers.
- Obtain background check data from applicants, work histories and personal histories to allow an accurate background and references check research
Customer Service Representative
Wayfair
Houston, TX
09.2021 - 02.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted customers with placing or editing orders, billing and payment procedures
- Reviewed accounts and service histories to identify trends and determine root cause of recurring problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times and transferred calls to the appropriate departments when needed.
Assistant Manager
Cenex Flash C-store
Sheridan, WY
12.2020 - 08.2021
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Compiled financial data to comply with budget when placing orders
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Switchboard Associate
Northwest College
Powell, WY
11.2018 - 12.2020
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy for easy distribution.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Managed telephone switchboard of college personnel and routed internal and external calls to provide quick connection.
Education
Associate of Science - Engineering
Northwest College
Powell, WY 08.2018 - 12.2020
Associate of Science - Mathematics
Northwest College
Powell, WY 08.2018 - 12.2020
Skills
Creative problem solving
Administrative support
64 WPM typing speed
Customer service and assistance
Good Telephone Etiquette
Multitasking Abilities
Attention to Detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Interviewer
The Cole Group
03.2022 - Current
Customer Service Representative
Wayfair
09.2021 - 02.2022
Assistant Manager
Cenex Flash C-store
12.2020 - 08.2021
Switchboard Associate
Northwest College
11.2018 - 12.2020
Associate of Science - Engineering
Northwest College
08.2018 - 12.2020
Associate of Science - Mathematics
Northwest College
08.2018 - 12.2020