Idriss Samir
Houston,TX
Summary
Dedicated customer representative with more than 4 years of customer service, good work ethic, great attitude and strong communication skills. Able to balance between team work and independent work to contribute to company success.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
4
4
Languages
Work History
Interviewer
The Cole Group
Houston, TX
03.2022 - Current
- Gather personal information from applicants during telephone interviews.
- Follow call center protocols when notifying participants of call purpose and use of information.
- Explain questions in better detail for interviewees to allow truthful answers.
- Obtain background check data from applicants, work histories and personal histories to allow an accurate background and references check research
Customer Service Representative
Wayfair
Houston, TX
09.2021 - 02.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Assisted customers with placing or editing orders, billing and payment procedures
- Reviewed accounts and service histories to identify trends and determine root cause of recurring problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times and transferred calls to the appropriate departments when needed.
Assistant Manager
Cenex Flash C-store
Sheridan, WY
12.2020 - 08.2021
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Compiled financial data to comply with budget when placing orders
- Introduced new products or services, increased marketing activities and improved customer service to drive sales.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Switchboard Associate
Northwest College
Powell, WY
11.2018 - 12.2020
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy for easy distribution.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Managed telephone switchboard of college personnel and routed internal and external calls to provide quick connection.
Education
Associate of Science - Engineering
Northwest College
Powell, WY 08.2018 - 12.2020
Associate of Science - Mathematics
Northwest College
Powell, WY 08.2018 - 12.2020
Skills
Creative problem solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Interviewer
The Cole Group
03.2022 - Current
Customer Service Representative
Wayfair
09.2021 - 02.2022
Assistant Manager
Cenex Flash C-store
12.2020 - 08.2021
Switchboard Associate
Northwest College
11.2018 - 12.2020
Associate of Science - Engineering
Northwest College
08.2018 - 12.2020
Associate of Science - Mathematics
Northwest College
08.2018 - 12.2020