Paola Martinez
Yuma,AZ
Summary
To enhance my educational and professional skills in a stable, dynamic workplace.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Eligibility Interviewer
Arizona Department of Economic Security
10.2014 - Current
- Perform a range of duties to collect and analyze information. Prepare by identifying the scope and objectives of the requested benefits such as; Nutrition Assistance, Medical Assistance and/or Temporary Assistance to Needy Families. Conduct interviews, execute investigations and complete the application process, while entering data on a computer and accessing multiple screens. Verify client information by interacting with internal and external customers, and federal, state, and local entities.
Customer Service Representative
American Family Insurance
06.2013 - 10.2014
- Provide service through various direct/indirect customer contact channels. Resolve service issues in an unscripted customer care center environment with a focus on one call resolution. Accepts ownership of the interaction and provides a high caliber of service, assess customer needs and advises on policy coverage and options.
Loan Clerk- Customer Service Representative
CK Marketing INC
05.2012 - 08.2013
- Interviews loan applicants, investigates applicants' backgrounds and verifies references, prepares loan request papers, reviews loan papers to ensure completeness, and forwards findings, reports, and documents to origination department. Monitors overall customer interaction and interfaces with all parties involved on each individual loan from application to closing, including but not limited to counseling and pre-qualifying potential home buyers.
Loan Servicing Specialist
Quik Cash Financial Services
03.2010 - 04.2012
- Collects and analyzes information regarding the customer's income, assets, investments or debts. Advises the customer regarding the advantages and disadvantages of different loan products. Services existing customers and obtains all necessary support documents along with the appropriate fees and lock in information. Oversees the loan process by monitoring loan status and ensures conformity with terms. Communicates loan status to all interested parties, and obtains loan documentation after closing. Presents terms and conditions of loans with customers.
Education
Arizona General Education - Nursing
Arizona Western College
Yuma, AZSkills
- Bilingual
- Multitasking
- Creative problem solving
- Collaboration
- communication
- Integrity
- Initiative
- Empathy
- Leadership
- Decision making
- Public assistance
- Data entry
- Policy interpretation
- Income verification
Certification
Certificate of Successful Completion Arizona Western College, Training Program 2025
References
References available upon request.
Timeline
Eligibility Interviewer
Arizona Department of Economic Security
10.2014 - Current
Customer Service Representative
American Family Insurance
06.2013 - 10.2014
Loan Clerk- Customer Service Representative
CK Marketing INC
05.2012 - 08.2013
Loan Servicing Specialist
Quik Cash Financial Services
03.2010 - 04.2012
Arizona General Education - Nursing
Arizona Western College