IDRISSA KARGBO
YEADON,United States
Summary
Applying for the position of Site Manager with Bancroft Mount Laurel New Jersey
Overview
21
21
years of professional experience
1
1
Certification
Work History
Program Manager
Bancroft Neurohealth
Swedesboro, NJ
05.2020 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
PROGRAM MANAGER
Allies
New Jersey
06.2019 - 05.2020
- Responsible for the direct and daily operations of the group home
- Provide supervision and monitoring for both staff and individuals assigned to the home
- Prepare and distribute staff monthly shift schedule
- Process PTO, Sick Leave and FMLA requests
- Review and update timesheets and other documents relating to staff benefits
- Ensure the general welfare, medical and behavioral needs of individuals are met daily
- Accompany individuals to medical appointments, if the need arises
- Ensures proper staffing levels and work distribution within assigned program site in accordance with levels of supervision and program descriptions
- Hiring, training, supervision and evaluation of direct support staff
- Ensuring employee matters are handled per agency policy guidelines
- Managing staff schedule and assuring staffing pattern is followed
- Ensuring a level of presence on all shifts and within home
- Ensuring program adheres to regulations and agency policies
- Participating in the development and implementation of person-centered Individual Plans (IP).
SITE MANAGER
Bellwether Behavioral Health
Swedesboro, NJ
11.2015 - 06.2019
- Provide overall supervision for the smooth running of the house
- Ensure all medical appointment for individuals are complete on time
- Monitor all staff documentation on Therap and provide feedback to staff that fail to document their notes on time
- Attend all IDT and IEP meetings and contribute recent updates about the individual's progress
- Process staff timesheets and ensure they are submitted on time to payroll
- Prepare staff and distribute monthly schedule, track callouts and absences and provide appropriate feedbacks
- Always ensure proper staffing for all shifts and maintain regular and predictable attendance, and work schedule overtime as and when necessary
- Be present as and when necessary for overtime as necessary to meet program needs
- Handling day to day medical and routine house responsibilities
- Managing program budget and maintaining accountability for house and personal funds
- Maintaining positive and cooperative interactions with family, medical providers, consultants, day programs, and administrative staff and be available for 24 hours on call responsibilities.
PROGRAM SUPERVISOR
Advoserv
New Jersey South
02.2012 - 11.2016
- Ensure staffing is available for all houses and staff are assigned according to schedule
- Ensure staff are punctual and follow program guidelines to work every shift
- Supervise the preparation and handling of all shift paperwork and file them for reviews
- Prepare and serve disciplinaries to staff failing to follow program guidelines
- Conduct pre- and post-shift meetings and regular monthly meetings
- Communicate the dates and venue for all behavior planned trainings
- Assist with the daily operation of program as well as the implementation of the agency mission, values and goals
- Accountable for staff supervision (30 + employees.) Providing staff direction, supervision, and training
- Work closely with administration to implement agency policies, procedures, and standards of care
- Manage and conduct recruitment, hiring and training of personnel
- Perform record keeping and scheduling of time reporting, coordination of community activities, family member interaction and team meeting facilitation
- Directly manage the support of participants in service who have disabilities (mental illness, physical, emotional, cognitive, etc.) with significant high-risk behaviors and on-going behavioral management/treatment.
LOSS PREVENTION OFFICER
K-Mart
Philadelphia, United States
01.2011 - 01.2012
- Responsible for conducting Inventory Control Audits in various areas
- Apply applicable e-commerce system audits, refunds/returns, missing packages, fraud/chargebacks
- Responsible for initiating internal/external investigations based on audit results or received information
- Monitor entrances and exits from the building
- Conduct bag checks on associates, vendors, and visitors
- Engage in warehouse floor patrolling and supervising subordinates
- Perform shortage research and generate incident reports
- Assist with evacuations during emergencies and perform other assigned tasks.
LOSS PREVENTION OFFICER
GAP
London, UK and United States
01.2003 - 12.2003
- Assist in investigating policy violations and internal theft by store associates
- Conduct auditing to analyze conformance of merchandise protection parameters within stores
- Provide physical security and investigate fraud during store operations
- Train and guide new hire associates in respect to loss prevention
- Perform safety inspections and convey hazards to key holder on duty
- Ensure physical security through complete control on access of visitors and associates
- Involve in store's safety programs and loss prevention
- Maintain and manage Access Control System
- Supervise parking areas
- Conduct surveillance to apprehend and detect shoplifters
- Perform regular inspections of facility to uphold protection and physical security of assets.
Education
Diploma in Sciences -
Newham College of Further Studies, London, UK
General Certificate of Education (GCE) 'Advance Level' -
Ahmadiyya Muslim Secondary School, Freetown, Sierra Leone
Skills
- Problem-Solving
- Project Management
- Detail Oriented
- Strategic Planning
- Process Improvement
- Team leadership and direction
- Decision-Making
- Team Leadership
- Project Coordination
- MS Office Applications
- Policy and procedure improvements
- Program Leadership
- Training and Development
- Critical Thinking
- Interpersonal Skills
Certification
Member, National Association of Direct Support Professional (NADSP), 2017 to Present
References
Available upon request
Training
- 05/02/2015, Medication Administration, Advoserv, New Jersey
- 07/03/2017, Safety Care 1.0, Advoserv of New Jersey
Timeline
Program Manager
Bancroft Neurohealth
05.2020 - Current
PROGRAM MANAGER
Allies
06.2019 - 05.2020
SITE MANAGER
Bellwether Behavioral Health
11.2015 - 06.2019
PROGRAM SUPERVISOR
Advoserv
02.2012 - 11.2016
LOSS PREVENTION OFFICER
K-Mart
01.2011 - 01.2012
LOSS PREVENTION OFFICER
GAP
01.2003 - 12.2003
Diploma in Sciences -
Newham College of Further Studies, London, UK
General Certificate of Education (GCE) 'Advance Level' -
Ahmadiyya Muslim Secondary School, Freetown, Sierra Leone