Idson P Hilaire
East Orange,NJ
Summary
Developed strong communication and organizational skills in fast-paced hospitality environment. Skilled in anticipating and responding to guest needs while managing multiple tasks efficiently. Seeking to transition into new field, leveraging ability to deliver exceptional service and create positive experiences. Experienced with providing exceptional guest services and ensuring welcoming environment. Utilizes strong communication and problem-solving skills to address guest needs effectively. Track record of fostering positive guest experiences and maintaining high service standards. Service-oriented hospitality professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in managing guest requests and resolving issues with positive attitude.
Overview
7
7
years of professional experience
Work History
Concierge/ Security Officer
Maxwell Condominium
10.2022 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Public Safety Officer
New Jersey City University
10.2021 - Current
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
- Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
- Patrolled assigned areas on foot, horseback or by vehicle.
- Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
Public Safety Officer
Pratt Institute
08.2017 - 12.2021
- Maintained accurate records of incidents and actions taken during shifts, contributing to effective communication between team members and supervisors.
- Provided first aid assistance during medical emergencies, applying life-saving techniques until paramedics arrived on scene.
- Patrolled assigned areas on foot, horseback or by vehicle.
- Monitored surveillance systems for potential threats or suspicious behavior around critical infrastructure, reporting findings to appropriate authorities for further investigation.
Security Officer
CUNY University Queens College
06.2019 - 09.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Bachelor Of Administration - Business
New Jersey City University
Jersey City, NJSkills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
Timeline
Concierge/ Security Officer
Maxwell Condominium
10.2022 - Current
Public Safety Officer
New Jersey City University
10.2021 - Current
Security Officer
CUNY University Queens College
06.2019 - 09.2021
Public Safety Officer
Pratt Institute
08.2017 - 12.2021
Bachelor Of Administration - Business
New Jersey City University
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