Ieisha Green
Flint,MI
Summary
Experienced customer service representative with a strong focus on effective communication, both written and verbal. Skilled in active listening and adept at analyzing problems to provide prompt solutions. Committed to enhancing customer experiences by consistently displaying service-oriented behaviors and understanding their desires. Dedicated to building loyalty through personalized and tailored solutions that meet individual customer needs.
Overview
11
11
years of professional experience
Work History
Filter Education Liaison
GST MI Works /Flint Water Project
12.2016 - 01.2018
- Engaged in door-to-door canvassing activities offering filter delivery along with installation services for water filtration systems in residential properties. Provided demonstrations on the correct procedures for installing and preserving both filters and cartridges. Additionally managed phone calls by answering inquiries, scheduling appointments, transferring calls, as well as performing data entry duties.
Housekeeper
Residence Inn by Marriott
03.2016 - 07.2016
- Implemented thorough and efficient room cleaning procedures following Marriott guidelines
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Manager
McDonald's
10.2010 - 09.2014
- Promoted to manager for consistently delivering excellent guest service, accurate transaction processing, and strict compliance with security, inventory, and labor policies.
Crew
McDonald's
01.2007 - 01.2009
- Cashier, Food prep, Lead shift
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ04.2027
Skills
- Customer Service
- Research
- Team Leadership
- Time Management
- Complex Problem-Solving
- Verbal and written communication
- Staff Training and Development
- Computer Skills
Timeline
Filter Education Liaison
GST MI Works /Flint Water Project
12.2016 - 01.2018
Housekeeper
Residence Inn by Marriott
03.2016 - 07.2016
Manager
McDonald's
10.2010 - 09.2014
Crew
McDonald's
01.2007 - 01.2009
Bachelor of Science - Health Administration
University of Phoenix
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