Iemoni Gonzalez
Milwaukee,WI
Summary
Results-driven Coordinator with expertise in enhancing workflow efficiency and building strong customer relationships. Proven ability to lead teams, streamline operations, and deliver exceptional service, contributing to increased member retention and satisfaction.
Organized and detail-oriented Coordinator with a record of improving operational efficiency. Known for exceptional multitasking and customer service skills, leveraging positive relationships to enhance community engagement and support organizational goals.
Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Overview
7
7
years of professional experience
Work History
Coordinator
US Foods
Menomonee Falls, WI
12.2023 - Current
- Coordinated daily operations to enhance workflow efficiency and communication across departments.
- Supported project management initiatives by tracking deadlines and deliverables using project management software.
- Developed and maintained operational documentation to ensure compliance with company standards and procedures.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Worked with vendors to make purchases and reconcile invoices.
- Answering and directing calls.
- Claim services
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Delivered exceptional customer service through active listening and effective communication.
- Resolved customer inquiries and complaints efficiently, ensuring satisfaction and loyalty.
- Assisted in training new team members on company policies and systems.
Member Services Team Lead
Dairy Queen Grill & Chill
Waukesha, WI
03.2019 - 09.2025
- Led team in delivering exceptional customer service, ensuring satisfaction and loyalty.
- Trained and mentored new staff on operational procedures and service excellence.
- Implemented streamlined processes to improve order accuracy and efficiency.
- Resolved customer inquiries and complaints with effective problem-solving techniques.
- Coordinated staff schedules to optimize workforce management during peak hours.
- Monitored daily operations to ensure compliance with health and safety standards.
- Developed and maintained positive relationships with customers to enhance community engagement.
- Ensured all team members adhered to quality standards, regularly monitoring performance against established benchmarks.
- Increased member retention, consistently providing exceptional service and support.
- Built strong relationships with clients by maintaining consistent follow-up and providing personalized support services tailored to their needs.
- Enhanced customer satisfaction by effectively addressing and resolving member issues.
- Managed escalated customer concerns, ensuring timely resolution and positive outcomes.
- Led monthly staff meetings, promoting open communication and collaboration within the team.
- Developed training materials to ensure consistent onboarding and professional development of new team members.
Education
High School Diploma -
West Allis Central
West Allis, WI06-2022
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Relationship building
Timeline
Coordinator
US Foods
12.2023 - Current
Member Services Team Lead
Dairy Queen Grill & Chill
03.2019 - 09.2025
High School Diploma -
West Allis Central