Summary

Overview

Work History

Education

Skills

Timeline

Iesha Brady

Hinesville

Summary

Highly skilled junior Oncology Administrative Assistant, Customer Service, Call-Center, Supervisory Parcel Tracking and Warehouse support professional, seeking opportunities to expand current skills developed as an entry-level workforce professional. Provided hands-on service, as a supervisor, coordinating the process of tracking lost customer packages. Other experience includes providing detailed customer service with regard to health and pharmacy coverage. Detailed oriented with excellent problem solving skills. Organized and able to prioritize and complete multiple tasks simultaneously. Possesses an amazing ability to identify and apply rules, regulations and operating procedures successfully. Provided administrative support to ensure that operations are maintained.

Overview

years of professional experience

Work History

Eligibility Benefits Specialist Team Lead

Optim Orthopedics

Statesboro, GA

02.2022 - 04.2026

Administered employee benefits programs, ensuring compliance with federal and state regulations.
Collaborated with HR to design and implement new benefit offerings based on employee feedback.
Developed training materials for staff regarding benefits enrollment and utilization processes.
Conducted regular audits of benefits programs, identifying areas for improvement and efficiency gains.
Collaborated with healthcare providers to resolve billing discrepancies and ensure timely payments.
Analyzed patient eligibility for benefits, communicating effectively with patients and providers.
Trained new team members on policies, procedures, and software systems used in claims processing.
Developed efficient workflows to streamline claim processing and reduce turnaround times.
Conducted audits of claims submissions to identify trends and implement corrective actions as needed.
Established strong relationships with insurers to facilitate smoother communication during the claims process.
Streamlined claim submission process for faster turnaround times and reimbursement rates.
Assisted management in developing policies and procedures for streamlined billing processes, ensuring accuracy and compliance across the department.
Maintained compliance with industry regulations by staying updated on coding changes and guidelines.
Collaborated with medical staff to obtain necessary documentation for accurate claim submissions.
Analyzed aging reports to prioritize collections efforts and reduce outstanding balances effectively.
Expedited payment collection with timely submission of invoices and proactive communication with clients.

Administrative Assistant, Oncology

Baylor Scott & White Vasicek Cancer Treatment Center

Temple, Texas

10.2018 - 12.2021

Responsible for providing administrative support to ensure that operations are maintained through the following duties; maintaining office files, assist in preparation of meetings, preparing agendas and packets for distribution, credentialing , record of minutes and submitting minutes for approval, maintaining confidential records and files, researching and assisting with policies and procedures, directing calls and responding to inquiries, handling incoming and outgoing mail and faxes, maintain calendars/ schedules, assisting with special projects, assisting with new hire location specific orientation, training and follow up training, performing reference checks, and acting as a liaison for the Practice Administrator to the Practice Coordinators, Practice Physicians, and Staff.

Supervisor, Ground Tracking Team

Federals Express

Killeen, Texas

02.2015 - 06.2018

Supervises, trains (staff) and implements streamlined processes to locate up to 200 lost Federal Express packages daily. Utilizes specialized problem-solving techniques and skills to expedite the tracking process.
Key Accomplishments and Duties:
Customer Service: Interacts with customers from start to finish with regard to tracking process. Assures timely success and follows up once packages are received.
Problem Solving: Systematically applies standard and other necessary actions to locate lost packages.
Supervision: Coordinates the process for up to 59 subordinate ground staff members to implement the tracking process. Responsible for the overall success of the team.

Customer Service Representative, Humana Campaign

Humana Health Plan

Killeen, Texas

06.2014 - 02.2015

Worked as first customer contact in call center environment, responding to customer benefits inquires and supporting sales team with providing potential customers with necessary information to make informed decisions.
Key Accomplishments and Duties:
Customer Service: Answered customer calls and responded to inquiries regarding medical and pharmacy benefit coverage levels, verified coverages and tracked customer data.
Sales Support: Interpreted potential customer needs and provided details of various available medical and pharmacy benefits. Triaged potential customers by gathering necessary data for sales team.

Warehouse Support Technician

Hugo BOSS Warehouse

Midway, Georgia

06.2013 - 06.2014

Scanned incoming merchandise, then organized based on preset criteria. Categorized and counted merchandise and implemented inventory controls to prevent warehouse theft. Used data tracking system software to track merchandise and final packages for retail delivery.