Iesha Chevez-Eyvonne Shannon
Customer Service Representative
Plano,USA
Summary
Dedicated to delivering exceptional customer service with professionalism and strong interpersonal skills. Committed to fostering organizational growth and enhancing public relations through effective communication and collaboration with diverse audiences. Proven ability to adapt to various environments, ensuring positive experiences for clients and stakeholders. Eager to leverage these strengths in a dynamic role that values innovation and relationship-building.
Overview
15
15
years of professional experience
Work History
Private Caregiver
Mrs. Susan Degenfelder
03.2019 - 10.2024
- Provided personalized care and companionship to clients, enhancing daily living experiences.
- Assisted clients with mobility and personal hygiene tasks, ensuring comfort and dignity.
- Monitored client health by tracking vital signs and reporting changes to healthcare professionals.
- Developed engaging activity plans tailored to individual interests, promoting mental stimulation.
Claims Representative
IQOR
01.2017 - 01.2019
- Providing customers exceptional customer service over the phone.
- Walking customers through the steps of filing their claims for their damaged devices, and explaining additional steps.
Server
Waffle House
01.2016 - 01.2018
- Ensure that patrons have an enjoyable dining experience by providing quality customer service.
- Proven customer serving and waiting experience, customer-oriented approach and patience, problem solving and decision making skills, hands on experience in cashier duties, excellent people skills, responsible and trustworthy, attention to cleanliness and safety.
- Taking orders, serving food and drinks, removing dinnerware from the table in a timely manner.
Cashier
McDonalds
01.2015 - 01.2016
- Responsible for taking customer orders, preparing menu items and displaying friendly attitudes at all times.
Plano ISD PASAR
01.2010 - 01.2014
- Responsible for the preparation, supervision, and management of extracurricular activities for students in the PASAR after school program.
Education
Business Administration -
Richland College
Dallas, Texas09.2025
Business Administration - undefined
Collin County Community College
Plano, Texas01.2012
Graduated High School - undefined
Plano East Senior High School
Plano, Texas01.2009
Skills
- Solid work history in customer service, people oriented, team player, proficient
- Adept at applying problem-solving strategies
Timeline
Private Caregiver
Mrs. Susan Degenfelder
03.2019 - 10.2024
Claims Representative
IQOR
01.2017 - 01.2019
Server
Waffle House
01.2016 - 01.2018
Cashier
McDonalds
01.2015 - 01.2016
Plano ISD PASAR
01.2010 - 01.2014
Business Administration - undefined
Collin County Community College
Graduated High School - undefined
Plano East Senior High School
Business Administration -
Richland College
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