Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iesha fudge

Altadena,CA

Summary

Results-driven Operations Manager with a focus on process optimization, staff training, and customer service excellence. Proven ability to enhance team performance and resolve complex issues, ensuring smooth daily operations.

Overview

9
9
years of professional experience

Work History

Operations Manager

LA Fitness
Pasadena, California
03.2022 - Current
  • Supervised daily operations, ensuring efficient facility management and optimal service delivery.
  • Trained staff on customer service and operational procedures, fostering a knowledgeable team to enhance guest experiences.
  • Monitored inventory levels and managed supply ordering process.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Resolved member inquiries and complaints, improving satisfaction levels and strengthening member relations.

Receptionist

LA Fitness
Pasadena, California
01.2020 - 03.2022
  • Greeted members and visitors, ensuring a welcoming atmosphere.
  • Managed incoming calls, directing inquiries to appropriate staff or departments.
  • Performed data entry tasks into various computer systems accurately and promptly.

Summer Camp Director

Tom Sawyer Camps
Pasadena, California
06.2017 - 08.2021
  • Developed engaging educational programs aligned with camp objectives and values.
  • Organized daily camp activities and schedules, fostering engagement among diverse age groups.
  • Supervised counselors, guiding behavior management and conflict resolution to create a positive camp environment.
  • Coordinated staff training sessions to improve safety protocols and strengthen team collaboration.

Education

Some College (No Degree) -

Glendale Community College
Glendale, CA

High School Diploma -

Blair High School
Pasadena, CA

Skills

  • Operations management
  • Supply chain coordination
  • Logistics management
  • Inventory management
  • Process optimization
  • Project management
  • Staff training
  • Problem solving
  • Effective communication
  • Customer service

Timeline

Operations Manager

LA Fitness
03.2022 - Current

Receptionist

LA Fitness
01.2020 - 03.2022

Summer Camp Director

Tom Sawyer Camps
06.2017 - 08.2021

Some College (No Degree) -

Glendale Community College

High School Diploma -

Blair High School
Iesha fudge