Results-driven Operations Manager with a focus on process optimization, staff training, and customer service excellence. Proven ability to enhance team performance and resolve complex issues, ensuring smooth daily operations.
Overview
9
9
years of professional experience
Work History
Operations Manager
LA Fitness
Pasadena, California
03.2022 - Current
Supervised daily operations, ensuring efficient facility management and optimal service delivery.
Trained staff on customer service and operational procedures, fostering a knowledgeable team to enhance guest experiences.
Monitored inventory levels and managed supply ordering process.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Resolved member inquiries and complaints, improving satisfaction levels and strengthening member relations.
Receptionist
LA Fitness
Pasadena, California
01.2020 - 03.2022
Greeted members and visitors, ensuring a welcoming atmosphere.
Managed incoming calls, directing inquiries to appropriate staff or departments.
Performed data entry tasks into various computer systems accurately and promptly.
Summer Camp Director
Tom Sawyer Camps
Pasadena, California
06.2017 - 08.2021
Developed engaging educational programs aligned with camp objectives and values.
Organized daily camp activities and schedules, fostering engagement among diverse age groups.
Supervised counselors, guiding behavior management and conflict resolution to create a positive camp environment.
Coordinated staff training sessions to improve safety protocols and strengthen team collaboration.