Iesha Houston
Akron,OH
Summary
Patient Group Home Manager known for being active, enthusiastic in liaising for residents. Gifted professional willing to cultivate positive and welcoming setting for residents and staff members alike. Ready for new position involved in creating pleasant and fulfilling atmosphere promoting overall well-being.
Overview
28
28
years of professional experience
Work History
Group Home Manager
The 63rd Place Sober living
Cleveland , OH
12.2018 - Current
- Conducted initial assessment of clients' needs and determined appropriate services for them.
- Developed, implemented, and monitored individual service plans to ensure that the clients received quality care.
- Maintained accurate records of client attendance, progress notes, medications, and incident reports.
- Maintained customer records in the database system.
- Create client progress reports by keeping track sober living.
- Book keeping.
Senior Customer Service Representative
Dish network, Dial America, Westpark Direct
Brookpark
12.1998 - Current
- Conducted customer service training for new hires.
- Developed and implemented customer service policies and procedures.
- Provided technical support to customers via phone, email, and chat.
- Monitored customer feedback surveys to identify areas of improvement.
- Analyzed customer data to identify opportunities for upselling services.
- Resolved escalated customer complaints in a timely manner.
- Problem solving
Medical Receptionist
Angel Dental
Cleveland , OH
01.2010 - 12.2022
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- After Covid I worked from home.
- Administrative tasks
Home Care Provider
Private Independent Care
CLEVELAND , OH
01.1997 - 03.2019
- Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
- Provided transportation to medical appointments and errands.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Administered medications in accordance with physician instructions.
- Monitored vital signs such as blood pressure and temperature.
- Ensure DNRs
Head Cashier
Stop N Shop Grocery store
Cleveland , OH
01.2000 - 10.2009
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Verified employee timecards for accuracy and completeness prior to submitting payroll information.
- Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
- Stocked shelves, rotated merchandise and ensured product freshness.
- Maintained cleanliness of the store by sweeping floors, mopping up spills and organizing shelves.
- Assisted customers with locating items in the store, answered questions about products and prices.
- Performed opening and closing duties such as setting up displays, counting money in register drawers and restocking items.
Front Desk Manager
Travelodge
Brookpark , OH
02.1999 - 09.2009
- Greeted guests upon arrival and checked them in to their rooms.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Organized daily room assignments and ensured all necessary paperwork was completed accurately.
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Scheduled reservations for groups and special events.
- Inputted guest information into computer system accurately and securely.
- Verified accuracy of room rates and other charges during check-in process.
- Ensured that all safety regulations were followed according to company standards.
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Responded to customer inquiries regarding hotel services, reservations, directions.
Education
GED -
Max S Hayes High School
Cleveland, OH09-1997
Skills
- Supply Ordering
- Client Transportation
- Staff assignment planning
- Staffing
- Nutrition planning
- Crisis Management
- Schedule Management
- Activity Planning
- Budget Management
- Professional relationships
- Billing oversight
- Group home oversight
- Resident Documentation
- Exemplary communication skills
- Scheduling
- Effective Communication
- Safety Monitoring
- Client assessment
- Care Coordination
- Administrative duties
- Developmental Disabilities
- Policy and procedure implementation
- Person-Centered Care Plans
- Client direct care
- Staff Scheduling
- Personal care assistance
- Emergency Preparedness
- Community Resources
- Behavioral support
- Medication Administration
Timeline
Group Home Manager
The 63rd Place Sober living
12.2018 - Current
Medical Receptionist
Angel Dental
01.2010 - 12.2022
Head Cashier
Stop N Shop Grocery store
01.2000 - 10.2009
Front Desk Manager
Travelodge
02.1999 - 09.2009
Senior Customer Service Representative
Dish network, Dial America, Westpark Direct
12.1998 - Current
Home Care Provider
Private Independent Care
01.1997 - 03.2019
GED -
Max S Hayes High School