Iesha Irizarry
Worcester,MA
Summary
Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Price Chopper Pharmacy
07.2015 - Current
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with over 10 different insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated directly with doctors offices via telephone, fax and email.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
Front End Associate
Price Chopper
12.2006 - 07.2015
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Worcester Technical High School
Worcester, MA06-2010
Skills
- Data entry
- Problem-solving skills
- Customer service
- Insurance billing
- Workflow optimization
- Team collaboration
- Insurance verification
- Medication dispensing
- Answering customer questions
- Confidentiality and HIPAA
- Drug inventory management
- Medication therapy management
Certification
- Registered Pharmacy Technician - State Boards of Pharmacy.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Licensed Pharmacy Technician - State Boards of Pharmacy.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Certified Pharmacy Technician
Price Chopper Pharmacy
07.2015 - Current
Front End Associate
Price Chopper
12.2006 - 07.2015
- Registered Pharmacy Technician - State Boards of Pharmacy.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Licensed Pharmacy Technician - State Boards of Pharmacy.
High School Diploma -
Worcester Technical High School
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