Summary
Overview
Work History
Education
Skills
Timeline
Generic

Iesha King

Jersey City

Summary

Professional hospitality specialist skilled in enhancing guest experiences and ensuring satisfaction. Strong focus on team collaboration, adaptability, and achieving results. Possess excellent communication, problem-solving, and customer service skills. Reliable and responsive, effectively managing diverse tasks and shifting priorities.

Overview

16
16
years of professional experience

Work History

Guest Ambassador, Special Events Ambassador

Liberty Science Center
12.2018 - Current
  • Responsible for providing great customer service to all guests, verifying tickets upon entry and/or out of premium exhibitions, answering guest questions taking heed to complaints and/or concerns, and assisting other associates in other exhibits
  • Educated guests on different amenities, events and service locations.
  • Resolved guest issues efficiently, maintaining professionalism and positive attitude throughout interactions.
  • Welcomed guests and made immediate connections in order to drive satisfaction and sales.
  • Helped guests enjoying property while creating memorable experience.
  • Helped to create entertaining, fun and memorable guest experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Photographer

Ms King Photography
01.2009 - Current
  • Analyze and plan the composition of photographs
  • Use various photographic techniques and lighting equipment
  • Capture subjects in professional-quality photographs
  • Enhance the subject's appearance with natural or artificial light

Digital Marketing Assistant

Saki Certified
01.2022 - 01.2024
  • Email Blasts, Social Media, Content Creation, Account Organization, Administrative and other duties as assigned
  • Designed visually appealing email templates that resulted in higher open rates and click-to-open ratios than industry benchmarks.
  • Assisted in the development of comprehensive digital marketing plans aligned with company goals and objectives.
  • Created social media content with innovative brand messaging to support new product launches.
  • Ensured consistent branding across all digital platforms, strengthening the company''s online presence.
  • Increased brand awareness with an innovative social media strategy, resulting in higher follower counts and engagement rates.
  • Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
  • Helped clients develop website portals and social media pages to promote businesses.
  • Created content strategies for digital media.

Education

Graduate -

Northern Burlington Regional High School
Columbus, NJ
06.2014

Skills

  • Oral/Written Communications
  • Problem-Solving
  • Decision Making
  • Customer relations
  • Time Management
  • Following Directions
  • MS Word
  • Excel
  • PowerPoint
  • Exceptional communication

Timeline

Digital Marketing Assistant

Saki Certified
01.2022 - 01.2024

Guest Ambassador, Special Events Ambassador

Liberty Science Center
12.2018 - Current

Photographer

Ms King Photography
01.2009 - Current

Graduate -

Northern Burlington Regional High School

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Iesha King