Iesha Knox
Summary
Dynamic professional with a proven track record at Johns Hopkins Hospital, excelling in operational communication and meticulous medical chart auditing. Skilled in managing simultaneous projects while ensuring confidentiality, and problem-solving skills ensuring patient satisfaction. Recognized for enhancing team productivity and delivering exceptional customer service, fostering a collaborative environment that drives success.
Overview
13
13
years of professional experience
Work History
Transit Bus Operator
Maryland Transit Administration MTA
06.2024 - Current
- Maintained a clean and functional vehicle, conducting pre-trips, and post-trips to ensure operational readiness.
- Followed traffic laws: obey traffic laws adhering to state and federal transit regulations.
- Operated a large commercial vehicle with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Maintained time management while navigating traffic and weather conditions by adjusting routes when approved and necessary.
Hedis Coordinator
Centene Corporation
12.2018 - 08.2021
- Improved team productivity with regular communication and progress updates, creating a collaborative work environment.
- Enhanced operational workflows by providing high quality customer service, maintaining well-organized documentation systems, answering calls, and scheduling office appointments.
- Generated reports of patient data with Microsoft spreadsheets to produce tracking documents for appropriate projects.
- Managed project timelines for successful completion, ensuring milestones were met, and deadlines were adhered to.
- Audit patient medical records for compliance of state insurance requirements and guidelines.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Clinical Liaison
Johns Hopkins Hospital
12.2016 - 12.2018
- Provided exceptional customer service, while managing communication operations on the Neuro Critical Care Unit, housing 24 patients.
- Execute, and delegate clerical tasks with healthcare team throughout Johns Hopkins Hospital, as well as outside facilities, with a focus to support patients plan of care.
- Compiled, and audit patient medical records in charts, and Epic EMR system, to ensure accuracy of data, while maintaining confidentiality.
- Controlled patient admissions, transfers, and discharges to and from different units, and outside facilities.
- Implemented crisis management strategies that include remaining calm, demonstrating emotional maturity, and exhibiting a positive attitude.
Office Assistant
Johns Hopkins Community Physicians
02.2012 - 12.2016
- Execute professionalism while providing exceptional customer service to patients, and healthcare team.
- Implemented smooth workflows and communication operations to effectively manage scheduling of appointments, cancellations, and missed visits to keep providers up to date.
- Audit medical records to ensure accurate, up to date information and conduct data entry, recording patient demographics into Epic and EMR systems
- Coordinate transfer of needed patient information with outside facilities, while maintaining confidentiality in handling sensitive information adhering to HIPPA policies
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Obtain, verify, and document insurance verification using appropriate CPT codes
Education
High School Diploma -
Baltimore City College High School
Baltimore, MD06-2009
Skills
- Operational communication
- Simultaneous project handling
- Proficient in organization
- Meticulous attention to detail
- Medical Chart Auditing
- Insurance Verification
- Computer Literacy (Microsoft Software, Epic, EMR systems, Insurance Portals)
- Interpersonal skills
- Conflict Resolution
Timeline
Transit Bus Operator
Maryland Transit Administration MTA
06.2024 - Current
Hedis Coordinator
Centene Corporation
12.2018 - 08.2021
Clinical Liaison
Johns Hopkins Hospital
12.2016 - 12.2018
Office Assistant
Johns Hopkins Community Physicians
02.2012 - 12.2016
High School Diploma -
Baltimore City College High School
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