Iesha Little
Rocky Mount,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multitask in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Nash County
Nashville, NC
11.2020 - Current
- Provides customer service by telephone and in person; answers inquiries about tax bills,
property records, property valuations, procedures and requirements or refers to others as
necessary; provides tax certifications to attorneys, lending institutions and taxpayers. - Receives payments from customers for real and personal property taxes, utility payments and
privilege licenses; provides receipts for payments; posts payments to computerized database;
balances cash drawer daily and shares responsibility, on a rotating basis, for preparing and
making bank deposits . - Calculates tax pre-payments, accepts payments and provides receipts; makes adjustments to
tax bills crediting interest with proof of payment before due date; issues mobile home moving
permits with proof of tax payment.
Performs a variety of clerical duties to support office functions including opening, sorting and
distributing mail; organizing listing forms, stuffing envelopes and mailing listing forms, late
listing bills, etc.; preparing and sending correspondence to taxpayers who fail to list property
and filing forms, correspondence, etc.
Customer Service Manager
Walmart
Nashville, North Carolina
11.2015 - 12.2020
- Supervised customer service team, improving service quality and efficiency through targeted support.
- Implemented training programs to develop staff skills and knowledge.
- Resolved complex customer issues using effective communication and problem-solving techniques.
- Coordinated with various departments, streamlining processes to ensure seamless customer experiences.
- Analyzed customer feedback, identifying trends and actionable areas for improvement.
- Managed scheduling and staffing to optimize team performance during peak hours.
Customer Service Representative
Alorica
Rocky Mount, North Carolina
01.2020 - 10.2020
- Resolved customer complaints through clear communication and targeted problem-solving strategies.
- Delivered customer service that addressed complaints effectively, resulting in improved customer satisfaction.
- Assisted customers with inquiries and service requests, ensuring prompt and accurate responses.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions and transactions.
Education
High School Diploma -
Northern Nash High School
Rocky Mount, NC06-2009
Skills
- Client onboarding
- Client relationship management
- Payment management
- Regulatory compliance
- Tax management
- Inbound and outbound calling
- Attention to detail
- Team leadership
- Conflict resolution
- Employee training
- Task prioritization
- Database management
- Data acquisition
Timeline
Customer Service Representative
Nash County
11.2020 - Current
Customer Service Representative
Alorica
01.2020 - 10.2020
Customer Service Manager
Walmart
11.2015 - 12.2020
High School Diploma -
Northern Nash High School