JAYMESON LORQUET
CASTLE ROCK,US
Summary
7+ years of sales and customer service experience with a track record in relationship development, relationship management, and top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and the ability to handle multiple tasks simultaneously in a fast or slow-paced environment while being adaptable to last-minute changes.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
CASTLE ROCK, CO
04.2025 - Current
- Resolved customer inquiries through phone and in-person communication.
- Updated databases with new and modified customer data.
- Ensured accurate processing of transactions and payments.
- Educated customers on safe usage of rental equipment and storage services.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Regularly managed financial transactions, such as receiving, counting, and transporting money to the bank.
- Loaded and unloaded goods from trucks and storage areas accurately.
- Operated forklifts to transport customer items efficiently within warehouse storage.
- Loaded pallets onto trailers for shipment.
- Assisted in the loading and unloading of goods from trucks and containers using a forklift.
- Performed daily inspections of all equipment to determine if they are customer-ready, need an onsite repair, or need to be sent to a workshop for repairs.
- Moved customers in and out of onsite storage units.
- Made equipment and storage reservations for customers ahead of time.
SALES LEAD
Ethos Consulting Group
Colorado
11.2023 - 02.2024
- Exceeded sales goals by 15%-34% weekly through strategic client engagement and effective deal closure, contributing significantly to overall company revenue.
- Traveled to different businesses to meet sales targets, successfully increasing market presence and client acquisition in targeted regions.
- Mentored team members, resulting in a 10% improvement in individual performance and a 15% increase in team productivity, fostering a growth-oriented environment.
- Developed and maintained strong client relationships, leading to a 7% increase in client satisfaction ratings.
- Managed accounts to successfully introduce new offerings, resulting in a 5% boost in revenue streams and an increase in client retention.
- Stayed informed about sales trends and promotions, ensuring a competitive edge.
- Recruited top talent, enhancing team capabilities and supporting the company's expansion goals.
CONSULTANT
JMS Handyman Services
Colorado
12.2020 - 06.2023
- Provided exceptional service quality standards, which strengthened client relationships and contributed to business growth.
- Resolved client issues by providing actionable solutions, leading to an increase in customer satisfaction.
- Identified areas within the company where improvements can be made.
- Managed client consultations to determine service needs and project scope.
- Cultivated strong client relationships through responsive communication and proactive problem-solving.
INSIDE SALES REPRESENTATIVE
Angi
Remote
09.2022 - 10.2022
- Resolved client issues by providing actionable solutions, leading to an increase in service quality and a 5% rise in customer satisfaction.
- Provided exceptional service, which strengthened client relationships and improved business growth.
- Enhanced customer experience by responding promptly to inquiries.
- Cultivated strong client relationships through responsive communication and proactive problem-solving.
- Managed CRM to ensure precise contact logs and account records, significantly boosting customer relationships.
- Established new accounts and credit terms, streamlining payment processes.
- Achieved sales targets through strategic consultative selling and problem-solving.
- Anticipated customer needs and provided customized solutions, effectively overcoming objections and enhancing customer engagement.
- Identified and capitalized on business opportunities through both cold and warm call leads, as well as targeted email campaigns.
BUSINESSES DEVELOPMENT REPRESENTATIVE
Team Engine
Remote
06.2022 - 08.2022
- Analyzed sales data for trends and sales strategy to enhance revenue generation.
- Engaged clients to better understand their needs, resulting in a 5% rise in customer satisfaction.
- Maintained detailed customer records in CRM, improving data accuracy and accessibility.
- Identified and pursued business opportunities through cold calls to successfully expand the client base.
- Utilized Salesforce for lead management, optimizing sales processes.
SALES ASSOCIATE
Sam's Club
Colorado
01.2017 - 01.2020
- Delivered exceptional customer engagement and support, resulting in a significant increase in customer satisfaction and loyalty.
- Strategically organized displays that led to a notable boost in product engagement and sales.
- Conducted comprehensive staff training, enhancing service quality and team efficiency, which contributed to improved customer interactions.
- Utilized robust inventory management systems, maintaining accuracy and ensuring consistent product availability, thereby reducing stockouts and enhancing customer trust.
Education
BUSINESS MANAGEMENT -
Arapahoe Community College
Littleton, COSkills
- Customer service
- Sales
- Database management
- Data entry
- Relationship building
- Cold and warm lead calling
- Lead generation
- Account Management
- Persuasion techniques
- CRM software
- Client Solutions
- Client Onboarding
Languages
English, Native
Timeline
Customer Service Representative
Uhaul Moving And Storage
04.2025 - Current
SALES LEAD
Ethos Consulting Group
11.2023 - 02.2024
INSIDE SALES REPRESENTATIVE
Angi
09.2022 - 10.2022
BUSINESSES DEVELOPMENT REPRESENTATIVE
Team Engine
06.2022 - 08.2022
CONSULTANT
JMS Handyman Services
12.2020 - 06.2023
SALES ASSOCIATE
Sam's Club
01.2017 - 01.2020
BUSINESS MANAGEMENT -
Arapahoe Community College