Ashley Silverman
Castle Rock,CO
Summary
Consistent, dependable and motivated leader looking to combine passion and standards to enhance customer expectations and overall experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Absolute Plumbing, Electrical, Heating And Air
Commerce City, CO
02.2024 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Consistently maintained top booking percentage numbers and overall performance on a weekly basis.
- Received a $2 raise within the first 3 months of employment.
Owner
Got Baked Gluten Free Bakery
Santa Rosa Beach, FL
01.2024 - 01.2024
- Founded and operated my own gluten free baking/meal prep business.
- Created weekly menus, maintained the website and completed online and shipping orders.
- Executed food safety standards at all times.
- Designed and innovated new recipes to keep customers engaged.
- Sourced and budgeted the freshest ingredients.
- Kept budget in line by purchasing bulk packaging.
- Every online review was 5 star and I received several area awards including Consumers Choice and Best New Bakery.
Bar Manager
Steamboat Bar and Grill
Santa Rosa Beach, FL
11.2017 - 03.2020
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Responsible for weekly liquor, beer and wine sales, ordering and inventory.
- Communicated with kitchen staff to ensure food quality and ticket times remained within company standards.
- Monitored bartenders during shift confirming safe alcohol sales and service.
- Hired, trained and provided continued follow up for new FOH team members.
Education
Canton High School
Canton, TX05-1999
Skills
- Active Listener
- Problem Solver
- Highly Motivated
- Goal-Oriented
- Staff Development
- Training and mentoring
Timeline
Customer Service Representative
Absolute Plumbing, Electrical, Heating And Air
02.2024 - Current
Owner
Got Baked Gluten Free Bakery
01.2024 - 01.2024
Bar Manager
Steamboat Bar and Grill
11.2017 - 03.2020
Canton High School
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