Ashley Silverman
Castle Rock,CO
Summary
Consistent, dependable and motivated leader looking to combine passion and standards to enhance customer expectations and overall experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Absolute Plumbing, Electrical, Heating And Air
Commerce City, CO
02.2024 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Consistently maintained top booking percentage numbers and overall performance on a weekly basis.
- Received a $2 raise within the first 3 months of employment.
Owner
Got Baked Gluten Free Bakery
Santa Rosa Beach, FL
01.2024 - 01.2024
- Founded and operated my own gluten free baking/meal prep business.
- Created weekly menus, maintained the website and completed online and shipping orders.
- Executed food safety standards at all times.
- Designed and innovated new recipes to keep customers engaged.
- Sourced and budgeted the freshest ingredients.
- Kept budget in line by purchasing bulk packaging.
- Every online review was 5 star and I received several area awards including Consumers Choice and Best New Bakery.
Bar Manager
Steamboat Bar and Grill
Santa Rosa Beach, FL
11.2017 - 03.2020
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Responsible for weekly liquor, beer and wine sales, ordering and inventory.
- Communicated with kitchen staff to ensure food quality and ticket times remained within company standards.
- Monitored bartenders during shift confirming safe alcohol sales and service.
- Hired, trained and provided continued follow up for new FOH team members.
Education
Canton High School
Canton, TX05-1999
Skills
- Active Listener
- Problem Solver
- Highly Motivated
- Goal-Oriented
- Staff Development
- Training and mentoring
Timeline
Customer Service Representative
Absolute Plumbing, Electrical, Heating And Air
02.2024 - Current
Owner
Got Baked Gluten Free Bakery
01.2024 - 01.2024
Bar Manager
Steamboat Bar and Grill
11.2017 - 03.2020
Canton High School
Similar Profiles
David PerezDavid Perez
Collections Analyst at Del-Air Heating, Air Conditioning, Plumbing and ElectricalCollections Analyst at Del-Air Heating, Air Conditioning, Plumbing and Electrical
Keelan TaylorKeelan Taylor
Plumbing Service Technician at Go Green Plumbing Heating Air and ElectricalPlumbing Service Technician at Go Green Plumbing Heating Air and Electrical
Kevin MartinezKevin Martinez
Electrician at All Pro Plumbing, Heating, Air, ElectricalElectrician at All Pro Plumbing, Heating, Air, Electrical
Sarah FrevertSarah Frevert
Logisitics Operations Officer at United States Marine Corps ReserveLogisitics Operations Officer at United States Marine Corps Reserve
Nicole DoleNicole Dole
Associate Director of Admissions & Student Affairs at University Of Colorado School of Dental MedicineAssociate Director of Admissions & Student Affairs at University Of Colorado School of Dental Medicine