Yupa Wilson
Castle Rock,CO
Summary
Dynamic customer service professional with a proven track record at listed jobs, excelling in delivering exceptional service and resolving inquiries. Skilled in point-of-sale operations and fostering team collaboration, I consistently exceeded performance targets while maintaining high standards of customer satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Customer Service
Panda Express
Castle Rock, CO
01.2026 - Current
- Operated point-of-sale systems for seamless transactions.
- Assisted customers with product inquiries and service needs.
- Maintained cleanliness and organization of checkout area.
- Processed customer transactions accurately and efficiently.
Customer Service Cashier
Rebel Stores/Townsite
Willow, AK
05.2025 - 12.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and resolved issues effectively.
- Maintained accurate cash drawer and balanced registers at shift end.
- Provided exceptional service by actively listening to customer needs.
- Ensured compliance with company policies during cash handling procedures.
- Collaborated with team members to enhance overall store operations.
- Monitored inventory levels and restocked merchandise as needed.
- Trained new cashiers on operational procedures and customer service standards.
Factory Production Worker
United Forest Inc
Bonner, MT
05.2023 - 05.2025
- Operated machinery efficiently to produce high-quality wood products.
- Conducted routine maintenance checks to ensure equipment reliability and safety.
- Followed safety protocols to maintain a secure working environment for all team members.
- Collaborated with team members to streamline production processes and enhance workflow efficiency.
- Assisted in training new employees on operational procedures and safety standards.
- Monitored production lines for quality control, ensuring compliance with company specifications.
- Identified and resolved production issues promptly to minimize downtime and disruptions.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Carefully packaged finished products and prepared for shipment.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
- Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
- Participated in regular performance evaluations, identifying areas for growth and development within the role.
Machinery Operator
Panasonic
Bangkok, Thailand
01.2012 - 07.2022
- Operated and maintained heavy machinery to ensure efficient production processes.
- Monitored equipment performance and conducted routine inspections to identify issues.
- Collaborated with team members to optimize workflow and reduce downtime.
- Trained new operators on safety protocols and machinery operation standards.
- Assisted in troubleshooting mechanical failures, ensuring minimal disruption to operations.
- Implemented process improvements to enhance productivity and minimize waste.
- Documented maintenance activities and reported discrepancies for timely resolution.
- Adhered to safety regulations, promoting a safe working environment for all staff.
- Established a reputation for reliability by consistently arriving on time, maintaining high attendance levels, and displaying a strong work ethic throughout the duration of employment as a Machinery Operator.
- Ensured compliance with industry regulations by following established guidelines for safe machinery operation at all times.
- Demonstrated excellent communication skills while coordinating with team members on project status updates, changeovers, equipment adjustments, resulting in smoother workflows.
- Maintained accurate records of machine performance data, facilitating informed decision-making regarding equipment upgrades or replacements.
- Contributed to increased production output through effective operation of various machinery, including CNC machines, lathes, and milling equipment.
Education
Associate of Arts - Construction Management
Ranong Technical College
Ranong, Thailand06-2002
Skills
- Customer service
- Providing customer service
- Adherence to high customer service standards
- Customer service best practices
- International customer service
- Delivers exceptional customer service
- Customer service and assistance
- Inbound customer service
Languages
Thai
Native or Bilingual
English
Limited Working
Timeline
Customer Service
Panda Express
01.2026 - Current
Customer Service Cashier
Rebel Stores/Townsite
05.2025 - 12.2025
Factory Production Worker
United Forest Inc
05.2023 - 05.2025
Machinery Operator
Panasonic
01.2012 - 07.2022
Associate of Arts - Construction Management
Ranong Technical College