Yupa Wilson
Castle Rock,CO
Summary
Dynamic customer service professional with a proven track record at listed jobs, excelling in delivering exceptional service and resolving inquiries. Skilled in point-of-sale operations and fostering team collaboration, I consistently exceeded performance targets while maintaining high standards of customer satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Customer Service
Panda Express
01.2026 - Current
- Operated point-of-sale systems for seamless transactions.
- Assisted customers with product inquiries and service needs.
- Maintained cleanliness and organization of checkout area.
- Processed customer transactions accurately and efficiently.
Customer Service Cashier
Rebel Stores/Townsite
05.2025 - 12.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and resolved issues effectively.
- Maintained accurate cash drawer and balanced registers at shift end.
- Provided exceptional service by actively listening to customer needs.
- Ensured compliance with company policies during cash handling procedures.
- Collaborated with team members to enhance overall store operations.
- Monitored inventory levels and restocked merchandise as needed.
- Trained new cashiers on operational procedures and customer service standards.
Factory Production Worker
United Forest Inc
05.2023 - 05.2025
- Operated machinery efficiently to produce high-quality wood products.
- Conducted routine maintenance checks to ensure equipment reliability and safety.
- Followed safety protocols to maintain a secure working environment for all team members.
- Collaborated with team members to streamline production processes and enhance workflow efficiency.
- Assisted in training new employees on operational procedures and safety standards.
- Monitored production lines for quality control, ensuring compliance with company specifications.
- Identified and resolved production issues promptly to minimize downtime and disruptions.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Carefully packaged finished products and prepared for shipment.
- Exceeded daily production targets consistently due to efficient time management skills and strong attention to detail.
- Collaborated with team members to meet production deadlines, ensuring customer satisfaction.
- Ensured products met company standards through meticulous quality control inspections, resulting in fewer returns or defects.
- Participated in regular performance evaluations, identifying areas for growth and development within the role.
Machinery Operator
Panasonic
01.2012 - 07.2022
- Operated and maintained heavy machinery to ensure efficient production processes.
- Monitored equipment performance and conducted routine inspections to identify issues.
- Collaborated with team members to optimize workflow and reduce downtime.
- Trained new operators on safety protocols and machinery operation standards.
- Assisted in troubleshooting mechanical failures, ensuring minimal disruption to operations.
- Implemented process improvements to enhance productivity and minimize waste.
- Documented maintenance activities and reported discrepancies for timely resolution.
- Adhered to safety regulations, promoting a safe working environment for all staff.
- Established a reputation for reliability by consistently arriving on time, maintaining high attendance levels, and displaying a strong work ethic throughout the duration of employment as a Machinery Operator.
- Ensured compliance with industry regulations by following established guidelines for safe machinery operation at all times.
- Demonstrated excellent communication skills while coordinating with team members on project status updates, changeovers, equipment adjustments, resulting in smoother workflows.
- Maintained accurate records of machine performance data, facilitating informed decision-making regarding equipment upgrades or replacements.
- Contributed to increased production output through effective operation of various machinery, including CNC machines, lathes, and milling equipment.
Education
Associate of Arts - Construction Management
Ranong Technical College
Ranong, Thailand06-2002
Skills
- Customer service
- Providing customer service
- Adherence to high customer service standards
- Customer service best practices
- International customer service
- Delivers exceptional customer service
- Customer service and assistance
- Inbound customer service
Languages
Thai
Native or Bilingual
English
Limited Working
Timeline
Customer Service
Panda Express
01.2026 - Current
Customer Service Cashier
Rebel Stores/Townsite
05.2025 - 12.2025
Factory Production Worker
United Forest Inc
05.2023 - 05.2025
Machinery Operator
Panasonic
01.2012 - 07.2022
Associate of Arts - Construction Management
Ranong Technical College