Iesha Mccall
Georgiana,AL
Summary
Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients. Productive Phlebotomist offering 5 years of experience in collecting blood specimens in healthcare settings. Proven leader with success in recommending and introducing strategies to improve workflow, specimen processing and customer service related to patient care. Calm and comforting with stressed patients. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Phlebotomist
CSL Plasma
Montgomery, AL
03.2023 - Current
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
- Followed all safety protocols when handling hazardous materials.
- Provided excellent customer service while interacting with patients.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Assisted in the training of new phlebotomists.
Tech coach
Asurion
Orlando, Fl
09.2022 - 12.2023
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Recognized and documented trends in customer calls to facilitate process improvements.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Attended training to stay up to date with new products and service offerings.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained contact with customers to request referrals.
- Sought ways to improve processes and services provided.
Customer Service Manager
Walmart
Greenville, AL
08.2013 - 11.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Developed and implemented strategies for providing excellent customer service experience.
Education
Associate Degree in Nursing - Nursing
Reid State Technical College
Evergreen, AL12-2024
Associate of Science - Business Administration
Reid State Technical College
Evergreen, AL05-2016
Skills
- Data Entry
- Specimen Preparation
- Donor Screening
- Paperwork Processing
- Staff Management
- Venipuncture Expertise
- Blood Collection
- Venipuncture
Timeline
Phlebotomist
CSL Plasma
03.2023 - Current
Tech coach
Asurion
09.2022 - 12.2023
Customer Service Manager
Walmart
08.2013 - 11.2022
Associate Degree in Nursing - Nursing
Reid State Technical College
Associate of Science - Business Administration
Reid State Technical College
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