Iesha Mtchell
St Louis,MO
Summary
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
15
15
years of professional experience
Work History
Mail Handler
United States Postal Service, USPS
03.2019 - Current
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Used automated mail processing equipment to sort and collate mail.
- Processed incoming and outgoing mail in accordance with postal regulations.
Direct Support Professional
St.Charles Habilitation Center
10.2016 - 03.2019
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Direct Care Staff Member
Community Alternatives
03.2012 - 10.2016
- Documented client progress and services performed, reporting changes in client condition to manager or supervisor.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Administered medication as directed by physician.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Scheduled and accompanied clients to medical appointments.
- Planned healthy meals, purchased ingredients, and cooked meals to provide adequate nutrition for client wellbeing.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Crew Trainer
McDonalds
09.2008 - 03.2012
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Maintained current knowledge of all team position requirements.
Education
High School Diploma -
Jennings Senior High School
St Louis, MO06.2011
Skills
- First Aid and Safety
- Emotional and Social Support
- Range of Motion Exercises
- Patient Care and Monitoring
- CPR Certification
- Med level 1 Certified
Timeline
Mail Handler
United States Postal Service, USPS
03.2019 - Current
Direct Support Professional
St.Charles Habilitation Center
10.2016 - 03.2019
Direct Care Staff Member
Community Alternatives
03.2012 - 10.2016
Crew Trainer
McDonalds
09.2008 - 03.2012
High School Diploma -
Jennings Senior High School
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