Marline Walker
Los Angeles,CA
Summary
Dedicated professional with extensive experience at USPS and LAX Airport, excelling in mail handling and customer service. Proven problem-solver with a strong focus on workplace safety and team collaboration. Recognized for maintaining confidentiality and resolving conflicts effectively, ensuring compliance and enhancing customer loyalty in fast-paced environments. Devoted caregiver, providing exemplary service to individuals in residential care environments with respect and consideration. Expert at monitoring client behaviors and encouraging participation in healthy activities as noted within care plan. Familiar with communicating to families and healthcare team regarding health concerns, nutrition, cleanliness and household activities.
Overview
10
10
years of professional experience
Work History
Mail Handler
USPS
Los Angeles, CA
10.2017 - Current
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a clean and organized workspace to facilitate efficient mail handling processes.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maintained high level of confidentiality with mail items in line with regulations.
- Adhered to all relevant federal, state and organizational regulations concerning mail handling procedures, ensuring compliance at all times.
IHSS Care Provider
IHSS
Los Angeles, CA
01.2015 - Current
- Measure and record vital signs
- Administer medications or vaccines as directed by physicians.
- Assisting with bathing, dressing, grooming, and toileting.
- Helping clients move safely within their homes or between locations.
- Maintaining accurate records of care provided and daily activities
Customer Service Representative
LAX Airport
Los Angeles, CA
06.2018 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated situations efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Thomas Jefferson HighSchool
Los Angeles, CASkills
- Handling and sorting mail
- Team collaboration
- Problem-solving skills
- Workplace safety
- Post office operations
- Production goal setting
- Dependability
- Safety protocols
- Patient care
- Basic housekeeping
- First aid and safety
- Dementia care
- Medical record-keeping
- Mobility assistance
Timeline
Customer Service Representative
LAX Airport
06.2018 - 04.2022
Mail Handler
USPS
10.2017 - Current
IHSS Care Provider
IHSS
01.2015 - Current
High School Diploma -
Thomas Jefferson HighSchool