Iesha Swift
Lafayette,IN
Summary
Detail-oriented Security Officer skilled in incident reporting, complaint handling, and customer service. Ready to enhance security measures and respond effectively to incidents.
Overview
8
8
years of professional experience
Work History
Security Officer
Andy Frain Security Services
Chicago, IL
06.2023 - Current
- Monitored premises to prevent theft, vandalism, and other security breaches.
- Conducted regular patrols to ensure safety and compliance with security protocols.
- Responded swiftly to incidents, coordinating with law enforcement when necessary.
- Assisted in training new security personnel on procedures and emergency protocols.
Remote Customer Service Representative
Co-op Financial Services
Fort Worth, TX
09.2021 - 06.2023
- Resolved customer inquiries and issues via phone, email, and chat channels to enhance satisfaction.
- Provided technical support for banking products, enhancing user experience through clear communication.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Retail Associate
Dollar General
Chicago, IL
05.2018 - 04.2021
- Operated cash register efficiently, processing transactions accurately while managing customer flow during peak hours.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
Education
High School Diploma -
Perspectives Charter Highschool
Chicago, IL05-2016
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Complaint handling
- Call center operations
- Microsoft outlook
Timeline
Security Officer
Andy Frain Security Services
06.2023 - Current
Remote Customer Service Representative
Co-op Financial Services
09.2021 - 06.2023
Retail Associate
Dollar General
05.2018 - 04.2021
High School Diploma -
Perspectives Charter Highschool