IESHA TAFT
Phoenix,AZ
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
12
12
years of professional experience
Work History
Supervisor
Planet Fitness
08.2018 - Current
- 4 years of management experience
- Strong communication skills, both verbally and in writing
- Excellent customer service and training
- Sales experience
- Ability to excel in a fast changing, diverse environment.
- Proficient in data management, ability to prioritize and meet deadlines.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives, and communication goals.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Boosted team performance by developing customer service training materials and conducting service training.
Personal Trainer
LA Fitness
08.2011 - 02.2014
- Program Design
- Strong attention to detail while producing accurate and high quality work.
- Adapts well and quickly to various situations
- Communicates well with members and teammates with a customer service mentality
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
- Encouraged participants to stay motivated and reach fitness goals.
Education
Associate - General Education
South Mountain Community College
Certification - Personnal Training Certification
NASM
Skills
- Computer Networking
- Microsoft Windows Server
- Fitness Program Creation
- Hiring and Training
- Group Exercise
- Critical Thinking
- Health and Wellness Education
- Wellness Strategies
- Talent Acquisition
Personal Information
Title: SUPERVISOR
Timeline
Supervisor
Planet Fitness
08.2018 - Current
Personal Trainer
LA Fitness
08.2011 - 02.2014
Associate - General Education
South Mountain Community College
Certification - Personnal Training Certification
NASM
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