Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Iesha Wilson

Summary

Dedicated and compassionate customer service professional with 8 years of experience in patient support, client relations. Skilled in resolving concerns, managing high stress situations, and providing a positive experience for diverse individuals. Recognizing for strong communication, attention to detail, and commitment to customer satisfaction. Seeking to bring these skills as a role in a professional position as a customer representative.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Youth Counselor

Vista Maria
04.2024 - Current
  • Provide mentorship, guidance, and daily support to youth in a structure environment.
  • Ensure safety, de-escalate conflicts, and document incidents with accuracy.
  • Communicate effectively with parents/guardians, staff and residents.
  • Facilitate group sessions and promote a positive, respectful atmosphere.

Patient Access Representative

Conifer Health Solutions
02.2023 - 04.2024
  • Served as first point of contact for patients, answering questions with empathy and professionalism.
  • Verified eligibility, processed documentation, and maintained accurate records.
  • Coordinated between patients clinical staff, and insurance providers to ensure smooth service.

Home Care Worker

SYNERGY Homecare
11.2015 - 10.2018
  • Supported elderly and disabled clients with daily activities, transportation, and appointments.
  • Built strong relationships with clients through trust, reliability and compassion.
  • Maintained safety and followed care protocols while addressing client needs.

Childcare Provider

ABC Learning Center
01.2015 - 10.2018
  • Ensured safety and well-being of children in a bust childcare setting
  • Assisted with lesson planning, activities, meals, and parent communication.
  • Promoted positive behavior, teamwork and learning.

Education

High School Diploma -

Carmin-Ainsworth
Flint, MI

Skills

  • Self-Motivated, reliable, and team-oriented
  • Strong interpersonal and communication skills
  • Ability to remain calm under pressure
  • Detail-oriented with strong organization skills

Certification

  • valid driver's license
  • CPR & First Aid Training

Timeline

Youth Counselor

Vista Maria
04.2024 - Current

Patient Access Representative

Conifer Health Solutions
02.2023 - 04.2024

Home Care Worker

SYNERGY Homecare
11.2015 - 10.2018

Childcare Provider

ABC Learning Center
01.2015 - 10.2018

High School Diploma -

Carmin-Ainsworth

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Iesha Wilson