Tessa Engelkes
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Youth Counselor
Heartland Girls Ranch
06.2024 - Current
- Monitored youth behavior and offered guidance and support for positive change.
- Supervised youth in engaging environment to promote security and safety.
- Coached youth in conflict resolution skills, reducing incidents of aggression and improving peer relationships.
- Promoted a safe space by consistently enforcing rules while maintaining empathy towards each client''s unique struggles.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Fostered culture of respect and understanding, reducing incidents of bullying and promoting inclusivity.
Greenhouse Associate
Granite Falls Greenhouse
03.2023 - 05.2023
- Facilitated the transplanting process to support optimal growth rates during various stages of development.
- Promoted a positive and collaborative team atmosphere by assisting colleagues with tasks as needed, sharing knowledge, and fostering open communication.
- Optimized space utilization by rearranging plants as needed for maximum light exposure and growth potential.
- Water, pruned and groomed plants and trees to maintain health and attractiveness.
- Enhanced customer satisfaction by providing knowledgeable information on plant care and maintenance during sales interactions.
Car Detailer
Picht's Auto Body & Glass
08.2022 - 04.2023
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
Hydraulic Hose Assembly Line Worker
FlexIt USA
02.2022 - 05.2022
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
- Followed protocols to enhance protection and maintain safe work environment.
Beverage Cart Server
The Oaks At Eagle Creek
05.2020 - 10.2020
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Upheld strict regulations for safe alcohol service and food safety.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Bartender
Willmar Conference Center
05.2019 - 02.2020
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
Associate's Degree -
Ridgewater College
Willmar, MN05-2020
Skills
- Strong multitasking
- Team player attitude
- Clear and effective communication
- Engaging personality
- Customer service
- Highly reliable
- Complex Problem-solving
- Fast learner
Certification
CPR certified 7/22/2024
First Aid certified 7/22/2024
Controlled F.O.R.C.E certified 7/31/2024
CPI certified 7/31/2024
Emergency procedures certified 11/06/2024
Bloodborne pathogens certified 11/06/2024
Timeline
Youth Counselor
Heartland Girls Ranch
06.2024 - Current
Greenhouse Associate
Granite Falls Greenhouse
03.2023 - 05.2023
Car Detailer
Picht's Auto Body & Glass
08.2022 - 04.2023
Hydraulic Hose Assembly Line Worker
FlexIt USA
02.2022 - 05.2022
Beverage Cart Server
The Oaks At Eagle Creek
05.2020 - 10.2020
Bartender
Willmar Conference Center
05.2019 - 02.2020
Associate's Degree -
Ridgewater College
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